Customer Service Advisor (P/T Term-Time Only)

Are you looking for a rewarding role that fits around school hours and holidays?

Due to continued growth, we are looking for motivated and enthusiastic individuals to join our team. This is a term-time only role working 5 days per week, Monday to Friday from 10:00 - 14:00.

This position will suit candidates who are keen to work in a busy telephone-based role, have excellent communication skills and are passionate about delivering exceptional customer service. No previous insurance experience is required, full training will be provided.

We’re market leaders in Hire & Reward insurance, selling and administering motor insurance policies for minicab and taxi drivers, chauffeurs and delivery drivers and driving instructors. We were set up to challenge the market and that enterprising and innovative streak runs through everything that we do.

Over 26 years we’ve grown from a team of 4 to a group of 4 companies comprising more than 140 employees. Our wider group of companies includes our own insurance company, Nelson, our other brokerage, Headway, and our claims management company, Noble.

What you'll be doing:

As a Customer Service Advisor, your job is to deliver an outstanding customer experience to our clients.

During the day you’ll be busy making and receiving calls and providing support to our clients.

You’ll develop a wide-ranging knowledge of commercial motor insurance experience as you could be supporting our clients at any point of the customer lifecycle, for example if they need to change the vehicle on their policy, have a question about their policy terms or payments, or as they renew their policy.

What we'll offer you:

• A competitive salary
• Full induction training, regular review of targets and support in your personal development
• Cycle to work scheme
• Work as part of a dynamic team in brand new refurbished offices
• Annual Christmas and Summer party plus several informal social events throughout the year

What we're looking for:

• An effective communicator who is confident on the telephone
• A supportive team player
• A commitment to delivering a memorable customer experience
• IT Literate

If you are looking for a part time role, have previous customer service experience and excellent communication skills we are keen to hear from you.