Customer Service Agent

• Annual Salary: £25,000 - £28,000
• Location: Convenient access to public transport
• Job Type: Full-time and Part-time (subject to a full-time training period of up to 5 weeks)
• Hybrid Work Model: Eligible for hybrid working after completing probation and meeting KPIs

Join an award-winning specialist insurance company focused on travel, renowned for its exceptional customer service and comprehensive coverage, especially for those with pre-existing medical conditions. We are seeking experienced and passionate Customer Service Agents who are dedicated to delivering exceptional service and are interested in a potential career in financial services.

• Serve as the first point of contact for customers, delivering excellent customer service via phone, email, and live chat.
• Address customer enquiries, concerns, and complaints, providing effective solutions in a timely and professional manner.
• Handle customer complaints, ensuring resolution and customer satisfaction.
• Utilise live chat systems or similar platforms to assist customers and manage queries efficiently.
• Maintain a professional telephone manner and communicate effectively with customers, both in writing and verbally.
• Ensure customer satisfaction by going above and beyond to meet their needs and deliver exceptional service.
• Proficiently use Microsoft Excel, Word, and the internet to support customer service tasks.

• Proven experience in customer service, ideally in the insurance or financial services sector.
• Strong communication skills and the ability to manage multiple tasks efficiently.
• Proficiency in Microsoft Office and familiarity with digital communication tools.
• A customer-first approach with excellent problem-solving skills.
• Ability to work effectively both independently and as part of a team.

• Competitive salary with bonus potential of up to £200 per month.
• Flexible working options, including hybrid work model post-probation.
• Generous holiday allowance of 33 days including bank holidays and a day off for your birthday.
• Comprehensive benefits package including a company-paid health cash plan, pension, holiday buy scheme, travel insurance discounts, and more.
• Extensive training and opportunities for career advancement in a supportive environment.

Join a company that values integrity, customer-centricity, innovation, and knowledge. If you are looking to advance your career in a dynamic and supportive setting, we encourage you to apply.

To apply for this Customer Service Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.