Customer Service Assistant

Temporary Customer Service Assistant – Bristol - £12ph (increases to £12.50ph after 1st April)

Enthusiastic and welcoming Customer Service Assistant/Receptionist is required for this fun and friendly student accommodation in the heart of Bristol city centre on an adhoc basis.

You will be the first point of contact for the residents to receive exceptional support and service and to ensure the property runs smoothly.

Duties:

• Deal with enquiries from current and prospective residents via social networks, media communications, email, telephone and in person.
• Organise events and open days for prospective and current residents.
• Sort mail and parcels.
• Liaise with residents on a regular basis.
• Undertake viewings with potential residents.
• Receive and process payments, and monitoring / chasing rent arrears when necessary.
• Filing and maintaining customer data.
• Liaise with the maintenance and accommodation team to ensure any issues are logged and resolved promptly.

Ideal Candidate

• Proven customer service experience
• Experience within Travel/Hospitality/Leisure would be a bonus 
• People focussed
• Passionate about providing a high level of customer service
• Strong communication skills
• Able to work in a fast paced environment
• Calm under pressure

This is a temporary position to start immediately. Apply now for consideration

(RitzRecEmpBus)