Customer Service Assistant

Customer Service Assistant
Corby
Hours - Full time Monday to Friday
Salary - £24,500 plus good benefits

We are seeking a highly organised and motivated Customer Service Assistant to join a busy and dynamic team within a growing technical services organisation. Reporting to the Finance Manager, this role is integral to ensuring smooth communication and coordination between service, sales, and client teams. You will act as a key point of contact, supporting service operations and helping to deliver an excellent client experience. This is ideally a full time role, but the company will consider reduced hours for the right person.

Key Responsibilities

• Coordinate service contracts and schedule preventative maintenance visits.
• Provide administrative support including preparing quotations, ordering spare parts, and arranging courier collections/deliveries.
• Collate and monitor service team activity to ensure SLA compliance.
• Produce monthly service performance reports, tracking downtime and activity levels.
• Prioritise and escalate urgent service cases to technical management.
• Manage calibration schedules for testing equipment to minimise downtime.
• Liaise with service and management teams to ensure timely case resolution.
• Support management with data and reporting for performance reviews.
• Promote and uphold company values and contribute to continuous improvement.
• Ensure compliance with quality, environmental, and health & safety standards.

Person Specification

Essential

• Strong organisational skills with a methodical approach.
• Excellent customer service and communication skills.
• Positive, assertive, and approachable personality.
• Ability to work effectively under pressure.
• Team player with a proactive, self-motivated attitude.

Preferred

• Experience using Excel and service management software.

What’s on Offer

• Competitive salary based on experience plus benefits to include : -
  • Salary Sacrifice Pension Scheme - 4% Employer & 4% Employee (eligibility after successful completion of probationary review)
  • 25 Days Annual Holiday & Bank Holidays
  • Life Assurance/Death In Service – 4 x Annual Salary (eligibility with immediate effect)
  • Health Cash Plan & EAP (eligibility after successful completion of probationary review)
  • On-Site Parking
  • Free Tea & Coffee
• Opportunity to work in a supportive team environment.
• Career development within a company committed to quality and service excellence.

How to Apply

If you are enthusiastic, detail-oriented, and ready to take on a role where you can make a real impact, we’d love to hear from you. Please send your CV and a covering note outlining your suitability for the role.