Customer Service Executive / Bank Cashier

Your new company
It is a well-known bank with branches across the North & South of Ireland. Hays have been appointed to recruit a Customer Service Executive / Bank Cashier to join their team. The role will be based in Derry City. Working hours are 10.30am to 2.30pm Monday to Friday.

Your new role
As Customer Service Executive / Bank Cashier, you will provide a professional, friendly and engaged service to customers. You will be a visible and active presence in the branch, delivering a personal customer experience. Your responsibilities will include the following:
Greeting and engaging with customers on the banking hall floor - enquiring as to their needs
Guiding customers to the appropriate self-service options - mobile app, Internet banking and kiosks. Directing to Teller/Customer Service if required
Handling basic queries and complaints - directing to senior staff as required
Engaging with customers using iPads, updating customer information and sales needs
Identifying sales opportunities, handing over to suitable staff as required
Cash handling - processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day.

What you'll need to succeed
As Customer Service Executive / Bank Cashier, you will have previous Customer Service experience, where you have provided a high standard of service and demonstrated awareness of the importance of the same. You will be resilient and hard-working within a busy work environment. Have good communication and interpersonal skills with the ability to work as part of a team in a busy branch. An ability to adapt to new technologies, using digital platforms to enable customers to self-serve.

What you'll get in return
A 6-month contract with a leading bank and weekly pay.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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