Customer Service Manager

Customer Service Manager (Part Time)
Temporary role to start ASAP for 3-6 months
£24.87 per hour
Location: Histon
Hours per week: 17.5 - can be worked to suit you but much be on site in Histon

Join Our Client as a Customer Service Manager and lead a dynamic team in delivering exceptional customer experiences. Operating within the community housing sector, Our Client is renowned for fostering a supportive and innovative environment that values growth, collaboration, and community impact. 

In this strategic role, you will oversee a team responsible for frontline customer interactions, ensuring issues are resolved promptly and service standards are consistently met. This part-time position offers flexibility, with 17.5 hours per week, tailored to fit your schedule, while working on-site to maintain close team engagement.

Key responsibilities include:

Leading and motivating the customer service team, including Advisers and Lettings Co-ordinators.
Ensuring high-quality service delivery through effective team management.
Overseeing customer interactions via phone, email, and face-to-face.
Developing reports and analysing data to identify opportunities for service enhancements.
Supporting team development through coaching and training initiatives.
Maintaining efficient procedures and adhering to health and safety policies.Additional skills that will strengthen your application include:

Social housing sector experience.
Proficiency with IT systems, including MS Office and performance management software.
Knowledge of equality and diversity principles.The ideal candidate will possess a minimum of three years' experience in a customer service or administrative role, complemented by a relevant educational background. You will be committed to providing an inclusive, supportive environment and eager to contribute to continuous improvement within the team.

If you are a motivated leader with a passion for delivering outstanding customer service and want to be part of a forward-thinking organisation, we encourage you to submit your CV. This is your chance to step into a pivotal role that offers both challenge and reward — seize the opportunity to make a real impact
Only candidates based in UK and eligible to work in UK are allowed