Customer Service Officer

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Part-time Customer Service Officer

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference?

The bank foster a collaborative, customer-first environment where your contributions are valued.

Part time: 3 days per week

Location: Birmingham

Salary: £28K pro rata

The main duties include:

• Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.
• Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience.
• Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy.
• Supporting online banking users-assisting customers in navigating our digital platform.
• Handling complaints with care-resolving concerns professionally or escalating when necessary.
• Ensuring compliance-working closely with internal teams to uphold regulatory standards.

Essential skills and Experience required:

• Customer service experience-ideally within banking, retail, or financial services.
• Strong communication skills-both written and verbal, with an excellent telephone manner.
• Attention to detail-you're meticulous, organised, and thorough.
• Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms.
• Problem-solving mindset-you take initiative and think on your feet to support customers effectively.

Desirable skills:

Banking or financial services experience (especially in Savings).
Knowledge of Consumer Duty, GDPR, or Data Protection regulations.