Customer Service - Part Time

Customer Service Advisor - Part Time
Location: Maidenhead (Hybrid Working Available)
Salary: £16,800 per annum (Part-Time, Pro Rata of £28,000 FTE)
Hours: 3 Days per Week | 9:00am - 5:00pm
Holiday: 15 Days Annual Leave (Pro Rata of 25 days FTE)

We're currently recruiting for a part-time Customer Service Advisor in Maidenhead. This is a fantastic opportunity for someone who takes pride in delivering high-quality service and enjoys working as part of a small, collaborative team. The role is varied, requiring excellent communication, attention to detail, and a proactive attitude.

The successful candidate will play a key role in supporting customers and retail partners, ensuring all enquiries are handled with care and professionalism. You'll be part of a friendly and relaxed office environment, with hybrid working available on Mondays (if this falls within your working days).

Key Responsibilities:

• Respond to customer enquiries via phone and email, ensuring timely and effective resolutions.
• Maintain a professional and positive approach when dealing with customers, suppliers, and colleagues.
• Investigate issues related to orders and deliveries, providing clear updates throughout.
• Process orders, returns, amendments, cancellations, and discounts through internal systems.
• Provide support to retail partners using internal platforms.
• Escalate unresolved queries or complaints appropriately.
• Liaise with logistics partners and manufacturing teams to ensure accuracy and timely delivery.
• Provide general administrative support and assist wider support teams as needed.
• Identify and resolve potential process issues proactively.

The Ideal Candidate:

• Strong communication and organisational skills.
• Able to work independently and take initiative within a team environment.
• Detail-oriented with a can-do attitude and problem-solving mindset.
• Previous experience in a customer service role.

Benefits:

• Hybrid working available (on Mondays, if applicable)
• Free on-site parking (including overnight and weekend use)
• Pension scheme
• Friendly and relaxed office culture

This is a fantastic opportunity for a customer-focused professional seeking part-time hours in a supportive and well-structured environment. If you believe this sounds like the right next step in your career, apply today for immediate consideration.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.