Number of Applicants
:000+
Start date: 29 July 2024
Rate of Pay: £11.44 per hour
Location: Work from Home - must live in Scotland or have extensitve knowledge of Scotlands travel systems/roads
Shifts: Part time 20 hours per week. Shift times to be confirmed but must be fully flexible Monday to Sunday.
Training: Remote
The Role:
We are seeking dedicated Contact Centre Agents to join our team.
This role involves giving transport information for residents of Scotland and therefore you must live in Scotland to be considered for this role.
Key Responsibilities
Agent will be first point of contact for customers looking for travel and journey information using various methods of public transport. Trained advisors can plan journeys, offer timetable information, advise on service disruption and offer fare information (where available).
Agents will also receive calls from the public reporting road incidents, concerns or queries. The incidents and concerns must be logged by the agent and either resolved or communicated to the network operator responsible for the area in which the incident occurred. The accuracy and precision on these reports are of most importance as they can dealing with emergency situations and the impact on the Trunk Road network.
Agents will also deal with various out of hours customer service lines including lost property/complaints and issues on the network.
Agents must have excellent customer service, listening & communication skills, good at report writing, understanding and empathy and have the ability to remain calm under pressure.
What else do we need from you?
Benefits of being a Customer Service Representative
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