Customer Services Assistant

We are seeking to appoint a Customer Services Assistant (please add same as previous advert because I didn’t save it!)

Working 20 hours per week (typically Monday to Friday) and reporting to the Centre Manager, this role will provide support in delivering all aspects of administration, relating to Event bookings. Start and finish times may be flexible and if required, you may, with reasonable notice, be required to work weekends and evenings to support specific Events.

You will be responsible for :

• Responding to all customer enquiries relating to new and existing bookings;
• Maintain and administer the bookings system including the management of all customer data;
• Administer all bookings, including; assisting with quotes, issuing of contracts and liaison with finance for invoicing and managing cancellations;
• Communication with all internal stakeholders regarding Event requirements, final numbers, etc. including; Head Chef, Bar Manager, Finance
• Responding to client feedback in preparation for and post Event.

As a member of a small team you will be required to support other general office administration duties and provide cover for other team member absences. On occasions, you may be the designation Centre Duty Manager.

Benefits:

• Competitive Salary
• Pension
• 28 days holiday (including Bank Holidays)

Due to the requirements of this role and the requirement for team collaboration this role is not available for remote working.