Deskside Support Engineer

Job Title: Level 1 Deskside Support Engineer

Location: Witney, Oxfordshire

Rate: £160 per day

Contract Length: 2 months (potential for extension)

Start Date: ASAP

Overview:

We’re looking for a capable and reliable Level 1 Deskside Support Engineer to provide corporate IT support at a busy site in Witney. This role is to backfill a mid-term sickness absence, and while initially for 2 months, there is potential for extension depending on circumstances.

Key Responsibilities:

• Provide deskside IT support for hardware, software, and peripheral issues
• Support users with standard corporate technologies, including Windows OS and Microsoft Office
• Troubleshoot and resolve technical issues in a timely, professional manner
• Maintain accurate records of issues and resolutions
• Escalate more complex problems to 2nd/3rd line support teams as needed
• Ensure excellent customer service to end users onsite

Requirements:

• Proven experience in a Level 1 corporate deskside support role
• Strong troubleshooting and problem-solving skills
• Good understanding of Windows desktop environments
• Clear communication and customer service skills
• Ability to work independently and manage day-to-day IT issues confidently
• Availability to start immediately on-site in Witney