Director of Infrastructure & IT Operations

Director of Cloud & IT Operations – 6 Month day rate contract (Inside IR35)

Location: London
Day rate contract

Strategy, People Leadership, Strong high level technical knowledge in areas such as virtualization, enterprise storage, Microsoft technologies (Entra ID /Azure AD, M365), voice , data (LAN & WAN), mobility, emerging technologies, social media, and Azure cloud.

Role Overview:

We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders and suppliers.

Key Responsibilities:

• Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands.
• Service Desk Management: Lead an effective IT Operations Service and Service Desk.
• Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance aligns with these agreements.
• Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes.
• Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives.
• Corrective Actions: Initiate and lead corrective actions to align performance with expectations.
• Change Control: Ensure robust technical Change Control processes complement other governance functions.
• Infrastructure Optimization: Ensure applications and technical infrastructure are optimized for business continuity and growth, including data archiving, system lifecycle management, and preventative maintenance.
• Security Management: Configure systems and infrastructure to minimize security risks and IT-related business interruptions.
• Supplier Management: Manage technical relationships and delivery by telco service providers, both mobile and fixed.
• Compliance: Ensure operations and technical services comply with policies and regulatory, legal, or contractual requirements.
• Data Centre Management: Oversee the management and delivery of the company’s data centre operations.
• Technical Expertise: Maintain strong high level  technical knowledge in areas such as virtualization (VMWare), enterprise storage, Microsoft technologies (Entra ID Azure, AD, SQL Server), voice , data (LAN & WAN), mobility, emerging technologies, social media, and Azure cloud.
• Capacity Modelling: Undertake capacity modelling to determine time and technical expertise needed for the Operations work programme, addressing any constraints.
• Risk Management: Assess business risks and implement contingencies to mitigate them.
• Continuous Improvement: Implement quality improvement programs to maximize IT assets and services efficiency and effectiveness.
• Technical Leadership: Collaborate with the Technical Architecture function to shape technical solutions and overall strategy.
• Budget Management: Develop and manage infrastructure, applications support, and service budgets.

Qualifications and Skills:

• Strong team management skills, enabling effective collaboration within and outside the business.
• Results-focused and action-oriented, with the ability to cope well under pressure and display personal resilience.
• Experience managing medium to large-scale teams.
• Strong high level  technical knowledge in areas such as virtualization, enterprise storage, Microsoft technologies (Entra ID Azure, AD, M365), voice , data (LAN & WAN), mobility, emerging technologies, social media, and Azure cloud.
• Ability to motivate, develop, manage, and lead a team.
• Coaching and training skills.
• Strong analytical skills, with the capacity to critically analyse business situations, plan ahead, resolve problems, and continually improve performance.