Driver/Porter - 35 Hr (Mon-Fri)

Be Yourself – Be a Bold Team Player – Be Leonardo  
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Driver / Porter is a multi-skilled hospitality team member responsible for guest transportation, luggage handling, meeting and event setup support, and breakfast service assistance. This role plays a key part in delivering a smooth guest experience by providing safe transport, efficient operational support, and friendly, professional service across hotel departments.

Job Description

Main Tasks 

·         Safely transport our guests from the hotel to the local airport and heliports near- by.

·         Maintain a high standard of professionalism and courtesy while interacting with guests.

·         Ensure vehicle is clean, fuelled, and well-maintained at all times.

·         Follow all traffic laws and hotel safety policies

·         Assist guests with boarding, luggage handling, and directions when required

·         Ensure the hotel lobby/corridors and outside areas are kept clean and tidy

·         Handle guest requests promptly and professionally

·         Assist with setup and breakdown of meeting rooms and event spaces.

·         Arrange furniture, equipment, signage, and supplies according to event requirements

·         Support event teams during conferences, meetings, and functions as needed

·         Ensure meeting and event areas are clean, organized, and guest-read

·         Assist with breakfast setup, service, and clearing tables

·         Replenish buffet items and maintain cleanliness of breakfast areas

·         Support kitchen and food & beverage teams during peak breakfast periods

·         Follow food safety, hygiene, and cleanliness standards

·         Maintain a professional appearance and adhere to hotel grooming standards

·         Work collaboratively with all hotel departments

·         Assist with other operational tasks as assigned

·         Comply with hotel policies, health & safety regulations, and service standards

·         Valid driver’s license with a clean driving record

·         Previous experience in hospitality, transport, or customer service preferred

 
Person Specification 
•    Genuine passion for delivering memorable moments to guests 
•    Positive approach to changing service environments and priorities 
•    Pro-active with a hands-on approach to deliver consistent results 
•    Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative 
•    Friendly team player with the ability to work effectively and efficiently with others 
•    A confident communicator willing to make suggestions for improvements, and open to feedback   from colleagues 
•    Engaged with hotel initiatives to support the local community  

•    Valid driver’s license with a clean driving record

•    Previous experience in hospitality, transport, or customer service preferred

Measurable Performance Indicators 
•    Demonstrating the Company vision, mission and values when interacting with colleagues and guests 
•    Customer reviews 
•    Achieving agreed KPIs 
•    Fulfilment of the job skills checklist  
•    Customer satisfaction scores e.g. Booking.com 
•    Regular review meetings with line manager 

Available Ongoing Learning 
•    GROWonline BELONG induction and development courses 
•    Academy Technical skills training 
•    Team Coach 
•    ‘Come Join Us’ Guest Care training 
•    Opportunity to apply for internal development programmes, such as: 
o    Junior Chef Development programme 
o    Graduate programme 
o    Level 2 Apprenticeships in Hospitality 
 
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!