Evening and Weekends Part Time - Customer Service Advisor

Join Our Team as a Part Time Customer Service Representative in Social Care!

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced environment where empathy and communication are key? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Customer Service Representative to join their dynamic team in the Social Care sector.

Shift Pattern: Mon to Friday 17:30 to 23:30 and Saturday and Sunday 08:00 to 23:30. 4 days out of 7, the rota is usually implemented 4 to 6 weeks in advance"

What You'll Do:
As a Customer Service Representative, your primary responsibility will be to provide an exceptional customer experience across all contact channels. Your role will include:

• Delivering Outstanding Service: Ensure every customer feels valued and understood by addressing their concerns with empathy and professionalism.
• Achieving Goals: Work collaboratively to meet individual and team objectives and KPI targets.
• Effective Communication: utilise call control techniques, questioning, and fact-finding to gather essential information.
• Legislation Compliance: Apply your knowledge of social care legislation and policies (e.g., the Care Act) to ensure all contacts are handled appropriately.
• Engaging with Customers: Process inquiries and signpost customers using service-specific IT systems and CRM tools.
• Building Relationships: Foster connections with colleagues, clients, and professionals, promoting a culture of continuous improvement.

What We're Looking For:
To thrive in this role, you should possess the following skills and qualifications:

• Essential Qualifications: GCSEs in English and Maths or equivalent, along with a relevant Level 2 Customer Service qualification (e.g., NVQ).
• Experience: Substantial experience in face-to-face or telephone customer service, particularly in the social care field.
• Technical Proficiency: Expert knowledge of telephony systems and proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to Detail: Ability to record information accurately and timely using electronic resources.
• Resilience: Comfort in dealing with complex and emotive issues with a positive attitude.

Why Join Us?

• Impactful Work: Contribute to a service that supports individuals in need within the community.
• Supportive Environment: Join a team that values your input and promotes professional growth.
• Flexibility: Adapt to change and take on various aspects of the role with enthusiasm.

If you're ready to embark on a rewarding career where your skills can shine, apply today! We can't wait to see how you will make a difference in the lives of our customers.

Join us in shaping the future of social care!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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