Front of House Supervisor

The Front of House Supervisor at Shark Club UK is responsible for overseeing and coordinating the daily operations of the restaurant's front-of-house team. They ensure an exceptional dining experience for all guests and maintain high service standards.

Key Responsibilities:

• Supervising and coordinating the front of house team including waitstaff, bartenders, hosts and hostesses
• Ensuring all front of house operations adhere to company policies, standards and legal regulations
• Providing excellent customer service, handling customer complaints and ensuring guest satisfaction
• Training and developing the front of house team in areas like company protocol, service standards, health and safety regulations, and alcohol legislation
• Assisting with tasks like seating guests, taking orders, and serving food and beverages alongside the team
• Collaborating with the back of house management to ensure seamless service
• Assisting in managing inventory, including ordering supplies, managing waste, and organizing storage areas

The ideal Front of House Supervisor is a natural leader, a team player and is passionate about food, beverage and service. They have a hands-on approach to work and are not afraid to get stuck in to ensure everything runs smoothly and to Shark Club standards.

Qualifications:

• Previous supervisory experience in a fast-paced restaurant or similar hospitality setting
• Excellent understanding of various restaurant positions sufficient to perform duties in employees' absence
• Outstanding interpersonal and communication skills; fluency in English is a must
• Proficiency in using hospitality software
• Flexible schedule, with the ability to work evenings, weekends, and holidays

We believe that our employees are the heart of our business and we aim to provide a rewarding and engaging workplace. As part of the Shark Club team, you will have opportunities for advancement and personal growth.

Benefits:

• Competitive wage and gratuities
• Dynamic and energetic work environment
• Discounts on food and beverage at any Shark Club location
• Access to training and development opportunities
• Possible progression and transfer opportunities throughout the company

Our Front of House Supervisors play a vital role in delivering a fun and friendly dining experience at Shark Club UK. If you have the qualifications and the passion to meet this challenge, we would love to hear from you!