GP Lead - Maternity Cover (10-12 months FTC)

GP at Hand is a large NHS general practice. The practice has a team of around 75 GPs, the majority working less than full time, who provide digital and face to face (F2F) appointments for patients.

The post holder will be responsible for the line management, training, support and quality assurance of all salaried GPs conducting digital and F2F consultations for GP at Hand. This will involve audit activity, quality improvement, supporting HR processes, completing regular reviews with individual GPs, and supporting training and compliance as well as providing ad hoc support to the team. The post-holder will also be involved in service delivery and development and work closely with other senior stakeholders within the organisation.

This is a fast paced and KPI driven role - with clear success metrics - the role requires a person who is keen to succeed, able to work to strict timeframes and who rolls their sleeves up if required. The role will change on a daily and weekly basis, and the post-holder will be expected to adapt and develop the role accordingly.

GP at Hand is a 24/7 service, so there may be a requirement to take part in out of hours duty rota cover on occasion.

Please note: This is a part time role working 20-25 hours per week and requires you to attend the office, 1 day a week - Based in Euston, London.

WHAT YOU’LL WORK ON

Workforce Management:

Provide day to day support and line-management of all consulting GPs
Manage serious professional and conduct related concerns - including disciplinary meetings
Provide and coordinate pastoral care for GPs in need
Conduct and review processes for mid-probation and annual performance reviews
Be responsible for compliance/mandatory training for GP workforce

Clinical Quality Assurance:

Monitor and maintain the clinical quality of digital/physical GPs
Execute a systematic notes audit process for GP consultations
Coordinate ad-hoc and formal feedback delivery
Liaise with internal teams to build/maintain dashboards of key metrics for the GP workforce
Monitor internal “risk scores,” and identifying GPs that need intervention
Conduct performance improvement plans where appropriate

Clinical Governance:

Work with the clinical governance team to investigate/response to complaints and incidents relating to GPs and to generate insights from themes/trends to inform learning and development opportunities - sharing lessons learnt with workforce as a whole
Review clinical policies and SOPs where relevant to GPs
Participate in regular clinical audits, ensuring that meaningful learning is identified and shared

Quality Improvement Activities:

Develop and lead on quality improvement projects across the GP at Hand digital/F2F GP service

GP Retention:
Monitor GP workforce attrition figures throughout the year
Proactively ensure that the attrition rate consistently remains below yearly targets and KPIs
Identify and lead projects to ensure GP satisfaction in role and preventing burnout
Organise and participate in regular engagement meetings

GP Recruitment:
Attend regular staffing sit-reps to ensure adequate staffing levels to meet service requirements
Actively collaborate with the talent team to accurately calculate recruitment targets
Conduct and review interview process to ensure we are hiring qualified and competent candidates

GP Onboarding/Training:
Evaluate onboarding/training material to ensure relevance to job role
Regularly assess the GP onboarding process as a whole

Education and Learning Needs:

Assessing the learning needs of the GP workforce
Organise relevant CPD/learning events where relevant to the GP workforce

Service delivery and development:

Work with the GP at Hand Medical Director to ensure the safe delivery of our NHS GP at Hand digital and F2F GP services
Work with the GP at Hand Medical Director to ensure the fulfilment of our NHS contracts
Work with other multidisciplinary leaders to coordinate and oversee the development, implementation and alignment of new processes & pathways across the service
Work with the clinical governance and facilities team to ensure regulatory compliance

This job description is not an exhaustive list of tasks and you may be required to carry out other duties according to the needs of the business

WHAT WE’RE LOOKING FOR

Experience:
Extensive experience in NHS General Practice (at least 5 years post CCT)
Previous clinical leadership role with workforce responsibility
Experience in quality assurance, clinical governance, audit and quality improvement activity

Knowledge:
Good understanding of NHS guidelines, data governance, and confidentiality standards
Good understanding and knowledge regarding the delivery of primary care services, the GMS/PMS contract, clinical governance and the quality & outcomes framework

Skills:
Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly
Exceptional attention to detail, accuracy, and the ability to work under pressure.
Proactive, strong organisational skills and the ability to manage multiple projects and deadlines.
Excellent communication and interpersonal skills, with the ability to work with a diverse range of senior stakeholders
Strong IT skills - including high level proficiency in using SystmOne and other NHS systems (such as ERS)