Group Sales Advisor

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Group Sales Advisor.

Be part of the movement - and play your part.   

About the role  

We are looking for a motivated and customer-focused professional to join our Sales Operations team. In this role, you will be responsible for driving sales, managing group reservations, and providing exceptional support to our business-to-business and group customers across our routes. You’ll play a key part in ensuring a seamless end-to-end customer experience, collaborating with internal teams, and identifying opportunities to maximise revenue through upselling and cross-selling. This role requires you to work 24 hours per week (within 3 days), across Monday to Friday.

Please note - fluency in both Dutch and English is essential for this role.

You will be responsible for

• Handling group reservations, enquiries, and back-office tasks such as allocation adjustments, manifest entries, payments, and booking finalisation.


• Delivering excellent customer service while proactively identifying upsell and cross-sell opportunities.


• Collaborating closely with colleagues in sales operations, business sales, finance, product, and revenue management to achieve agreed targets and KPIs.


• Maintaining in-depth knowledge of our product portfolio, vessels, systems, and digital processes to provide accurate information and support to customers.


• Building and nurturing strong relationships with customers, agents, and internal stakeholders, acting as a true ambassador of the DFDS brand.

About you 

You are a proactive and customer-focused professional with a strong sales mindset and a structured approach to work. A natural team player, you thrive in a global, cross-functional environment and bring excellent planning, organisation, and communication skills to the table. With a keen eye for detail and a passion for delivering outstanding customer service, you enjoy building relationships and finding opportunities to add value. Agile, flexible, and self-motivated, you prefer to act rather than react, taking initiative to drive results. Fluency in both Dutch and English is essential, and while experience in the travel industry is preferred, it is not a requirement for success in this role.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover


• Contributory company pension scheme


• Holiday Purchase Scheme


• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips


• Full employee assistance programme including:


• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.


• Huge range of retail discounts from high street and online retailers


• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.


• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.


• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.