Guest Services Manager (Full-Time or Part-Time Job Share)

Guest Services Manager (Full-Time or Part-Time Job Share)

£30k-£35k + Bonus | 25-40 hours/week | Poole office

Our client operate across five premium brands. They provide high-end accommodation for the corporate and leisure sectors.

Due to an increase in workload they are now hiring either one full-time or two part-time Guest Services Managers to lead their Guest Services team. You’ll be the main contact for guests post-booking, ensuring their experience is smooth, personal, and exceeds expectations. This includes managing check-ins, coordinating with operations, resolving issues, and delivering exceptional service throughout their stay.

What We’re Looking For:

• 2+ years in high-end hospitality/customer service

• 2+ years managing teams (5+ people)

• Strong leadership, attention to detail, and guest-first attitude

Perks:

• Competitive salary + team performance bonuses

• 28 days holiday (incl. bank holidays)

• Flexible working (job share: Sun-Wed / Wed-Sat)

• Staff stays, company laptop/iPhone, modern office, wellness perks