Helpdesk Administrator

Helpdesk Administrator
Full time, 37.5 hr week

Temp to Perm role
Milton Keynes
£ 28,000 -30,000

Are you an experienced Administrator and looking for your next career move?

My client is looking for a Helpdesk Administrator to join their growing team located in the heart of Milton Keynes. This is an exciting opportunity to join a well-established company with clear progression routes.

If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you!

Details of this Helpdesk Administrator position include:

• Act as the first point of contact via telephone and email for all customer enquiries, accurately recording job details in the IT system.
• Plan and coordinate engineers’ schedules in line with SLA requirements.
• Provide support to engineers and the parts dispatch team to ensure smooth operations.
• Confirm job completion and supply customers with all relevant updates and information.

To bag yourself an interview for this role you will have/be:

• Solid customer service experience
• Strong administration experience
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Time management.
• Professional telephone etiquette.
• Organised and methodical.

This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded!

If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration!

This role is being handled by Holly Ensoll, Recruitment Consultant at Pearson Whiffin Recruitment.

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