Helpdesk Advisor

Helpdesk Advisor

Signature Recruitment are looking for a proactive, driven and detail-oriented individual to join a busy helpdesk team on a permanent basis to support them with a new contract in their Henbury office.This is a full-time role offering up to £25,925.

Salary and benefits:

• Basic salary of up to £25,925 DOE

• Free parking and accessible by public transport

• 26 days holiday plus bank holiday

• Flexible start and finish times

• Healthcare

Key responsibilities: • Answering calls into the facilities team and logging accurate details into the database system

• Coordinating solutions between all relevant stakeholders

• Issuing work sheets to site teams

• Chasing contractors for updates via phone

• Monitoring tasks through to completion

• Providing administrative support to the team

• Responding to emails in the team inbox

About you:

• Excellent communication skills both written and verbal, confident making outbound phone calls

• Strong organisational skills and be able to juggle a busy and varied workload

• The ability to work as part of a team and in a fast-paced environment

• IT literate and proficient with MS Office

This is an office-based position, with free onsite parking.

Working hours:

• Monday - Friday 37.5 hours per week between starting between 7:30am - 9:30am

• 1 hour lunch break

• A 30 hour working week can be considered for this role

• Office based Monday to Friday

You will be office based in the Henbury area (onsite parking is provided). Due to the location of this role, you will be required to undertake an enhanced DBS check.

If you are interested in this opportunity and enjoy a busy day with a friendly team, please apply today!

Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities

Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.