Homeless Support Worker

Location: Burnley, Nelson, Colne, Accrington & Surrounding Areas
Job Type: Temporary / Agency / Ad-Hoc
Hours: Flexible – Days, Nights and Weekends

About the Role

Rotherwood Cares is currently recruiting experienced, compassionate and reliable Homeless Support Workers to join our growing agency team, providing flexible staffing support to homelessness services, supported accommodation and housing providers across Lancashire.

We are looking for individuals who have previous experience supporting vulnerable adults experiencing homelessness, housing instability, mental health difficulties, substance misuse and other complex needs.

This is an excellent opportunity for experienced Support Workers seeking flexible agency shifts, whether you are looking for additional hours alongside your current employment or ongoing temporary opportunities within the homelessness and supported housing sector.

Successful candidates will be confident working independently and as part of a team, providing practical and emotional support to individuals experiencing challenging circumstances.

Key Responsibilities

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Providing person-centred support to individuals experiencing homelessness, rough sleeping or housing instability.

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Supporting service users with complex needs, including mental health difficulties, substance misuse and challenging behaviours.

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Assisting individuals to develop independent living skills, including budgeting, maintaining accommodation and managing daily routines.

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Supporting service users to access housing, benefits, healthcare, employment and other essential services.

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Building positive and professional relationships with service users while maintaining appropriate boundaries.

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Supporting individuals during periods of crisis, using effective de-escalation and conflict management techniques.

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Encouraging engagement with support plans and promoting independence, wellbeing and positive outcomes.

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Completing accurate daily records, incident reports, risk assessments and support documentation.

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Working collaboratively with housing officers, social workers, mental health teams and other external professionals.

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Following safeguarding procedures and organisational policies to ensure the safety and wellbeing of service users.

Essential Requirements

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Minimum 12 months' previous experience working within homelessness services, supported housing or a similar complex needs environment.

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Experience supporting vulnerable adults with homelessness, mental health difficulties, substance misuse or multiple disadvantages.

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Good understanding of safeguarding vulnerable adults and professional boundaries.

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Confidence managing challenging situations, responding to crises and using de-escalation techniques.

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Knowledge of trauma-informed and person-centred approaches.

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Strong communication, problem-solving and record-keeping skills.

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Ability to work independently and adapt to different services and environments.

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A compassionate, resilient and non-judgemental approach.

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Willingness to complete all necessary pre-employment and compliance checks.

Experience working within hostels, homeless shelters, supported accommodation, outreach services or housing support services would be highly advantageous.

A relevant qualification in Health and Social Care, Housing or a related field is desirable but not essential.

What We Offer

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Flexible ad-hoc agency shifts to suit your availability.

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Day, night and weekend opportunities, depending on client requirements.

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Opportunities to work across a variety of homelessness and supported housing services.

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The flexibility to work around existing commitments.

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A friendly, approachable and supportive recruitment team.

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Ongoing opportunities for additional shifts based on availability and client demand
Only candidates based in UK and eligible to work in UK are allowed