Housing Co-ordinator

Job Title: Housing Co-ordinator

Location: Rugeley, Staffordshire

Salary: £22,135 per annum

Job Type: Part time, permanent

Working Hours: 30 Hours Per Week

About Mason Yardley Trust:

As a charity, MY Trust is dedicated to making a positive impact on the lives of individuals and families. With roots dating back nearly 700 years, as Sir Josiah Mason Trust and Yardley Great Trust, our legacy is one of compassion, inclusivity, trust and excellence.

About the role:

Be the named, visible housing management contact for the Hopkins & Sneyd Almshouse Charity, Rugeley, ensuring well-managed accommodation and timely escalation of resident concerns.

Main Duties and Responsibilities:

Scheme and occupation management:

Maintain regular scheme presence proportionate to resident numbers, vulnerability, building complexity and travel; publish contact and cover arrangements.
Support the allocation and void process by undertaking viewings, pre-occupation checks, property introductions and other activities delegated within the appointment (letting's) framework.
Deliver resident introductions, occupation sign-ups and practical orientation once allocation approved; explain letters of appointment, responsibilities, reporting routes and communal arrangements.
Maintain accurate occupancy, keys/access, emergency contact and relevant property records; conduct agreed resident contact and proportionate wellbeing observations.
Identify early occupation agreement breaches, neighbour disputes, ASB and vulnerability indicators; document and resolve routine matters or escalate complex cases.Building and estate coordination:

Complete scheduled communal and estate inspections, identify hazards, cleanliness, grounds and security issues, log defects and follow through with Estates.
Complete delegated local checks such as fire alarm or communal safety checks (where trained) and specified in local procedures.
Liaise with cleaning, grounds, maintenance and contractors regarding access, service quality and resident feedback; monitor local service standards, record issues and report service failures or performance concerns through agreed channels.
Help residents report repairs and access appointments; escalate emergencies and damp/mould concerns under the hazard response procedure.Resident engagement and early intervention:

Facilitate resident consultation, meetings, feedback, complaints access and inclusive activities linked to community life without assuming responsibility for personal care.
Encourage resident participation and support opportunities that strengthen community life, independence, wellbeing and social connection.
Attend and contribute to resident meetings, forums and engagement events as required.
Recognise isolation, self-neglect, hospitalisation, financial difficulty and safeguarding warning signs; act immediately on urgent risks
Provide proportionate occupancy-related guidance and practical signpostingAdministration and accountability:

Maintain timely case notes, inspection records, action logs, complaints and incident reports in approved systems.
Provide accurate void, occupancy, repair and resident information to the Deputy Housing Manager and Estates Team; contribute to performance monitoring and keep the Housing Manager informed of scheme performance, risks and emerging issues.
Work across allocated sites.
Identify emerging scheme risks, patterns of vulnerability, service concerns, property issues and resident trends; escalate significant matters promptly and keep the Housing Manager informed of risks and required actions.Authority, interfaces and exclusions:

First contact and named scheme owner.
Money Management Officers lead detailed benefits claims and arrears interventions; Coordinator identifies, refers and helps maintain resident contact.
Estates own technical repairs decisions and statutory property compliance.
Engagement with Trustees of the Charity. Whilst managed by the Housing Manager, there will be some liaison with Trustees of Hopkins and Sneyd Almshouse CharityAbout you:

Person specification - essential:

Experience in sheltered housing, almshouses, housing management or comparable resident-facing service.
Understanding of occupancy rights, resident engagement, basic building safety, safeguarding and accurate record keeping.
Ability to work independently across multiple sites, prioritise emergencies and communicate sensitively with older residents.
IT and case recording competence; ability to travel between assigned sites as required.Shared expectations:

All postholders must uphold resident dignity, safeguarding, equality and reasonable adjustments, confidentiality and data protection, complaints access, accurate records, lone-working and health and safety procedures. Complete required learning and participate in supervision and service improvement.
The postholder may be required to undertake other duties and responsibilities not specifically detailed in this Job Description, provided these are reasonable, commensurate with the nature and grade of the role, and consistent with the postholder's skills, experience and capabilities. Any significant or permanent changes to the role will be subject to appropriate consultation.Please click the APPLY button to send a CV for this role.

Candidates with previous experience and job titles of; Housing Officer, Housing Management Officer, Scheme Manager, Sheltered Housing Co-ordinator, Housing & Resident Engagement Officer, Housing Administrator may also be considered for this role
Only candidates based in UK and eligible to work in UK are allowed