Housing Services Officer

The Housing Services officer will be responsible for managing and coordinating properties within the client portfolio. This includes liaising with management committees and tenants, handling day-to-day issues, ensuring that properties are maintained to a high standard and providing support to co-operative management committees and attending their meetings.

Client Details

Our client is a well-established property management company. As a small-sized organisation, they take pride in offering high-quality services to their extensive portfolio, with a keen emphasis on customer satisfaction and professional growth.

Description

As the Housing Services Officer, you will:

• Oversee and manage the property portfolio effectively.
• Coordinate with maintenance teams to ensure timely repairs and maintenance.
• Address tenant queries and concerns promptly.
• Maintain accurate property records and documentation.
• Conduct regular property inspections to ensure compliance with health and safety regulations.
• Collaborate with the property team to develop and implement property management strategies.
• Handle rent collections and ensure timely payments.
• Assist in the preparation of annual budgets and reports.
• Support with allocation of properties
• Support day-to-day management of properties in the client's portfolio

Profile

A successful Housing Services Officer should have:

• A housing degree or in a similar field such as social work, public administration, or property management. If no degree, other housing qualifications or housing experience will be taken into consideration.
• Previous experience in a similar role within a housing association or local authority.
• Knowledge of Co-operative Housing, voluntary management committees or similar is desirable but not essential.
• Excellent communication and interpersonal skills.
• Knowledge of housing legislation and regulations.
• Ability to work independently and manage a diverse workload.
• Will need to be happy to work on a part-time basis which will be 21 hours per week with some out of hours meetings too
• The ability to be in an office in Kent on a regular basis and also travelling to London for meetings in and out of standard working hours

Job Offer

For the successful Housing Services Officer is a competitive salary, dependent on experience. Supplement for evening meeting attendance and meal allowance when travelling from Kent to London.