IT Support Engineer

IT Support Engineer

Temporary/ part time

£16-£18 per hour DOE

Ashford based

Our client is seeking an Onsite IT Support Engineer on a long-term temporary basis, working 3 full days per week.

The Onsite IT Support Engineer will handle incidents and requests, which can only be carried out onsite. The Support Engineer offers onsite support and management of the end-user workplace and serves as hands-and-eyes for their IT colleagues, who provide a mixture of onsite and remote support. The Support Engineer will handle the processing and follow-up of the incidents and requests that are logged. They will also be done in the existing ITSM tooling, and according to predetermined processes and procedures

Teamwork

• Customer-oriented and customer-friendly communication.

Communication

• Proactively communicate with colleagues
• Have the courage to challenge any information if you are unsure of accuracy

Strategic

• Adhere to all Company and Group internal and external deadlines.
• Working with the IT Manager to implement innovative processes and solutions to maximise department/ company efficiencies.

Analytical

• Be proactive and take ownership of your responsibilities
• Excellent attention to detail

Responsibilities & Expertise

• Hands-on support at the end-user's workplace, both in an office environment and at a location in your production buildings, also for cases with a resolution time of more than 15 minutes.
• Execution and support of IMACD (Installation, Move, Add, Change and Disposal) requests and standard changes, which are requested via standard processes and a possible order portal.
• Implementation and support of migrations and project work, where in bulk systems have to be moved, renewed or adjusted (for example a migration from Windows7 laptops to version Windows10).
• Hands-and-eyes for colleagues in the IT department, who manage the IT systems remotely.
• Managing your stock of end-user hardware and other workplace-related supplies.

Please note that this list is not exhaustive and will be subject to workload at the time.

Compliance

• Personally comply with all policies, procedures and risk assessments relevant to the role and responsibilities.
• To ensure that all tasks are completed in an accurate and timely manner

Qualifications and Experience

• Applicable knowledge of the ITIL principles.
• Knowledge of managing your Active Directory in terms of user and computer objects.
• Troubleshooting of Windows, Microsoft Office, network,
• Troubleshooting in the field of end-user hardware, printers, IT-controlled production components.
• Consultancy in the field of hardware and mobile devices (Android / iOS).
• Deployment of end-user hardware via SCCM, Intune or other tooling.

Interpersonnel Recruitment is operating as an Employment Business for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.

We ask that all applicants already have Right to Work UK documentation in place and on file.

We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.

Interpersonnel is an equal opportunities employer.