IT Support - L2

Your new company
My client provides secure, transparent, and affordable loans with a commitment to exceptional customer outcomes. Their technology-driven approach combines sophisticated data analytics, credit file insights, and human underwriting for every funded loan. As they continue to grow and enhance our digital infrastructure, they are looking for a skilled IT Support Technician to join their dynamic technology team.

Your new role
My client is seeking a proactive and customer-focused IT Support Technician to provide first-line and second-line technical support to our business teams. This role is crucial in maintaining their technological infrastructure. The main responsibility in this role would be to provide prompt and effective technical support to end-users through various channels (internal communications, and in-person).
Other duties include, but are not limited to:

• Manage and complete IT support tickets within agreed SLAs
• Configure, install, and maintain hardware and software systems
• Support and maintain Office 365 applications and SharePoint environments
• Assist with user account management and access control
• Perform regular system updates and security patches
• Support network infrastructure including LAN, WAN, and VPN configurations
• Assist in IT equipment deployment and asset management
• Document technical solutions and maintain IT knowledge base
• Participate in cybersecurity initiatives and promote security awareness
• Support mobile device management (MDM) solutions
• Conduct basic troubleshooting of network issues
• Assist in maintaining IT inventory and equipment lifecycle management

What you'll need to succeed

• 2-3 years of experience in IT support or similar role
• Strong knowledge of:
• Office 365 suite and SharePoint
• Windows 11 operating systems
• Network fundamentals (LAN, WAN, VPN)
• Hardware troubleshooting
• Cybersecurity best practices
• Mobile Device Management (MDM)
• Experience with network equipment (routers, switches, firewalls)
• Excellent problem-solving and analytical skills
• Strong communication skills with fluency in written and spoken English
• Ability to explain technical concepts to non-technical users
• Good time management and prioritisation skills
• Self-motivated with the ability to work independently
• Strong team player with collaborative approach
• Customer-service oriented mindset
• Ability to adapt to changing priorities
• Keen interest in emerging technologies

What you'll get in return
A basic salary of up to £27k.
A chance to work for a genuine market leader in their sector.
Opportunities for progression and promotion.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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