Junior Consumer Care and Engagement Coordinator - Part-time English Speaking

🌍 Location: London

🗣️ Languages: English (fluent)

📜 Contract: FTC, min 20h a week, part-time time, Hybrid

Focusing on GB markets

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

This role is part-time, hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf).

If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service  improvement, and customer satisfaction.

Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr.

Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. 

This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility.

Ideal Candidates:

• Eye for detail

• Excellent grammar

• Able to use initiative & prioritise workload

• Good communicator

• Commitment to deliver high quality of work

• Flexibility to switch between tasks, while keeping full focus

Your Role:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics

• Sending documents to consumers, based on a list provided

• Providing ad hoc admin assistance to the team’s supervisor

• Reporting back on progress of tasks to the team supervisor

• Supporting backlogs for Social Media and Emails

Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. 

You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola,

covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

We are an equal employer and welcome applications from all backgrounds. 

Join us and start your journey with us today!