Kiosk Team Leaders

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

Overview:

An opportunity has arisen for event day Kiosk Team Leaders to join us on a casual basis.  The main purpose of the role is to provide guests with an excellent customer experience serving a variety of food and drinks in our in-house concessions outlets.

Hours of work:

This role is offered on a Casual Worker basis with no guarantee of work.

Shift assignments are fully flexible and may include early starts, late finishes and weekend working

Rates of pay for this role start from £12.95p/h

• To have a confident and comprehensive knowledge of food and beverage service.
• Manage the outlet fully, responsible for team members, stock, cash handling and ensuring the customer receives excellent service.
• To be able to promote products, understand composite and processes, including menu, ingredients, allergens and service style, etc
• To be fully conversant with key aspects of the till system including reporting and troubleshoot any issues that may arise.
• Actively work with other departments to ensure that guests have the best experience possible
• To be responsible for the management of all staff working in your area ensuring they are briefed and trained and that you develop and coach them throughout the shift.
• To ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation and employment law.
• To deal with any customer feedback or complaints and report any service or quality issues.
• Able to work both independently and as part of a team and use own initiative to ensure a memorable experience for our guests.
• Ability to manage small teams of staff within one area to serve customers efficiently throughout peak trading periods mitigating any issues smoothly
• Ensuring the unit is clean and ready for service throughout the day
• To be responsible for cash handling and profit control measures within the concessions unit

We are looking for someone who can demonstrate the following:

• To be reliable with a flexible approach to work.
• Must be able to work evening & weekends availability.
• Able to work in a fast paced environment
• Able to manage small groups of staff to ensure the unit runs smoothly
• Can take responsibility for staff, stock and cash handling
• Able to work both independently and as part of a team.
• Confident, friendly and personable manner
• Good communicator
• Excellent eye for detail
• A self-starter with a passion for excellence
• Able to use initiative to resolve problems
• Knowledge of licensing law
• Must have had previous experience in a similar role.

Benefits:

• Choose your own hours – work when suits you
• Weekly pay
• Full training provided
• Free parking
• Discounted food and drink from our onsite outlets
• Opportunity to work as part of vibrant and exciting venue team