Lettings/Sales Administrator 30-Hour Week

Lettings/Sales Administrator (Monday to Friday - 30-hour week) - £22,000 - Eastcote

A well-established Lettings & Property Management company is looking for an organised Lettings/Sales Administrator to join their friendly team in the Borough of Harrow.

The ideal candidate will have a proven track record in administration and customer service, with a passion for the lettings industry and a proactive approach to problem solving. They should be polite, well-presented, with the ability to think on their feet and consistently go above and beyond for clients. Reporting to the Lettings Managers, they will be responsible for delivering excellent service while handling a variety of administrative tasks.

Duties:

• Developing relationships with existing and new landlords
• Assisting with general queries
• Updating spreadsheets ready for weekly meetings and/or monthly review
• Administering details on Reapit, and ensuring notes are made clearly
• Updating internal documents and keeping the Office Folders current and tidy
• Responding to telephone and website leads and assisting Lettings Managers with arranging appointments
• Assist with sending daily statements/invoices, and having the ability to learn and understand basic fee input and reviewing transaction data
• Liaising with Accounts to discuss rent or statement queries
• Administration of new let progression using Reapit and Goodlord, and troubleshooting any delays
• Registering deposits in relevant deposit scheme
• Liaising with solicitors for advice if required
• Assisting with chasing rent arrears or overdue fees
• Prepare and assist with serving Section 21s
• Updating window cards and marketing information on a regular basis
• Updating/adding properties onto our website and various portals, i.e. Rightmove and Zoopla
• Organising To Let/For Sale board process
• Administering of obtaining Landlord and Tenant ID, and ensuring we have signed T&C's and any other required document tracking
• Sending out memos about new sales enquiries
• Assisting with renewals and checking portals for similar properties on the market

Requirements/Previous Experience:

• Previous experience in an Administration role within Lettings is a must!
• Confident in liaising with a variety of people at different levels via phone and email
• Strong secretarial and management support experience
• Excellent attention to detail
• Excellent Customer Service Skills
• Confidence in using a variety of computer software and ability to learn
• Proactive and flexible to ensure smooth running of the Lettings Department
• A good understanding of Agreements and Clauses/Industry Regulations

Benefits:

• Friendly and supportive team environment
• 21 days annual leave (plus bank holidays)
• Contributory Pension scheme

Working Hours: Monday-Friday, Part Time: 9 am to 3:30 pm
Salary: £22,000
Located: The London Borough of Harrow

If you are a proactive individual who is keen to progress your career, please contact Sarah on the Business Support team at Dove & Hawk Property Recruitment.
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