Mobile Response Call Operator

BDS Recruitment are currently recruiting for a Mobile Response Call Operator to work with a well know housing association based in the Stockport Office, SK1.
The Role:
* To support residents and private clients with 24/7 support in the Stockport area.
* You will be answering and triaging inbound calls from residents and service users who have activated an alarm call system as they feel that they require assistance.
* You will triage these calls and determine which response you deem necessary whether it be dispatching the response team or contacting emergency services etc.
* You will also work shifts which will include physically responding to the calls ( This is to purely provide reassurance, contact emergency services if need be, conduct welfare check on no response calls- NO PERSONAL CARE)
This role would suit someone from a care or customer service background who is able to remain confident and calm whilst delivering a high standard of professionalism and reassurance.
The role is to start immediately initially temp ongoing but with the very real possibility of becoming permanent for the right candidate.
Hours;
We are able to offer a range of hours from full time, part time and bank staff roles
Please see the shift pattern below
Early – 06:45-14:45
Late – 14:30-22:30
Night – 22:00-07:00
Pay Rate; Starting from £15.86ph PAYE- £20.50ph UMB
NO PERSONAL CARE INVOLVED IN THIS ROLE
You must be a driver - pool car available
You must hold an enhanced DBS from the last 12 months/ on the update service
Apply now for immediate consideration
Only candidates based in UK and eligible to work in UK are allowed