Multi-Functional Admin Team Member

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Band 2 : £24,465 per annum

Fixed term contract: 1 year fixed term contract

Hours: full time and part time available - minimum 15 hours (2 x 7.5 hour shift) up to 37.5 hours per week

As ED covers a 24 7 service, shift pattern will include weekends and night shifts.

1 x week nights only

inclusive of 1 Saturday/Sunday

1 weekend off in 4

We are looking for a dedicated Multi-Function Admin Team Member to join our team within the Urgent Care Group. you will be at the heart of our busy, fast-paced ED, supporting our clinical staff and ensuring the smooth operation of daily administrative tasks. The role includes working as part of a multi-functional internally rotating team, across a variety of roles on a monthly rota which runs 24 hours a day, 365 days a year.

Job Summary

• To provide administrative and clerical services within the Urgent Care Group, ensuring an efficient, effective and high quality service is provided.
• The role is across the Emergency Department at Queen Alexandra Hospital, Cosham and Gosport Minor Injury Unit and tasks include:
  • Reception duties.
  • Walk in and Ambulance Booking in process.
  • General administrative functions.
  • Data quality.

As our ideal candidate, you should have excellent communication skills, a keen eye for detail, and a proactive approach to problem-solving. Previous administrative experience is desirable, but not essential. We are looking for team players who can handle multiple tasks simultaneously, demonstrate flexibility, and are committed to providing outstanding service to both our staff and patients.

What We Can Offer You:

In return, we offer a supportive and dynamic working environment where you will gain valuable experience within the NHS. You will have the opportunity to develop your skills in a variety of administrative duties, including data entry, patient coordination, and communication with healthcare professionals. As part of our diverse and dedicated team, you will receive full training and support to ensure your success in the role. Additionally, the position offers competitive pay, access to NHS benefits, and opportunities for career development within the organisation. If you are passionate about making a difference in a healthcare setting and enjoy working as part of a team, we would love to hear from you.

Please note, there may be requirement to cover Gosport War Memorial Hospital

Please refer to job description for further information.

Essential

• Educated to GCSE standard or equivalent.

Experience 

Essential 

• Previous administrative experience.

Desirable

• Experience of working in an NHS Trust/health care environment.
• Previous clerical/reception experience in a similar role.

Skills and Knowledge 

Essential 

• Excellent standards of customer service.
• Ability to use a personal computer with knowledge of word processing, and Windows applications
• Working knowledge of clerical procedures 
• Ability to achieve high levels of accuracy ensuring deadlines are met 
• Ability to liaise with staff at all levels
• Knowledge of dealing with highly sensitive patient confidential information 

Desirable 

• Knowledge of NHS patient IT systems i.e. PAS (training will be provided)

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.