On Call Supervisor

Home Instead is the world’s leading provider of care and companionship services. With an excellent reputation in Weston super Mare, Clevedon & Burnham on Sea, we are immensely proud of the quality of care we provide. Operating for over 12 years in the local area, we have gained an amazing team of individuals to help us achieve our mission of helping people to live their best lives at home, for as long as they want us by their side.

As an On-Call Supervisor, you will be responsible for overseeing and coordinating our weekend care operations, ensuring a responsive and high-quality service for both Clients and Care Professionals outside of normal business hours. In addition, the role includes being on-call for two agreed weekdays, providing support and leadership as required.

This position requires strong leadership and decision-making abilities, excellent communication skills, and the confidence to act quickly and appropriately in high-pressure situations.

• Manage Clients’ needs and take responsibility for their ongoing care and support during out-of-hours periods, with a strong focus on person-centred care. This includes cover between 5.00pm on Friday and 8.45am on Monday, as well as agreed on-call weekdays from 5pm until 08.45am the following morning
• Ensure continuity of care by arranging cover for Client visits during periods of sickness absence or when emergencies prevent Care Professionals from completing their planned schedule. This may include covering a visit yourself.
• Build and maintain positive relationships with prospective and existing Clients, their families, and other professionals involved in their care.
• Provide out-of-hours support and guidance to Care Professionals, offering clear direction and reassurance when required.
• Develop and maintain strong working relationships with Care Professionals to ensure effective and timely response to staffing needs.
• Deliver a comprehensive handover to the office team, ensuring all actions and follow-ups are clearly communicated and addressed promptly.

• Level 3 NVQ in Health and Social Care or equivalent.

• At least 2 years’ experience in the care sector delivering a wide range of personal care

services.

• Experience of working with medication administration record sheets (MAR) and medication in a supervisory role.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office and virtual

communication platforms with the aptitude to learn and adopt new technologies and

software where appropriate.

• Must have a full driving license and means of transport to visit Clients and support Care Professionals as needed

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.