Operations & Administration Assistant

MAIN LOCATION: Contact but may be required to work at other venues as required

RESPONSIBLE TO: Sales & Audiences Manager

RESPONSIBLE FOR: n/a

WORKS WITH: All departments

HOURS: Part Time. 25 hours per week. As we work 100:80:100 this equates to 20 hours per week. This role will work Tuesday – Friday 5pm-10pm approx. Some weekend work may be required.

STATUS: Permanent

CLOSING DATE FOR APPLICATIONS: Monday 21st July 2025

OVERVIEW OF THE ROLE

This role provides support to the wider Operations and Creative teams, supporting the set up of rooms, shows and events as well as providing customer service and Box Office support and being the face of Contact to the general public.

Working in the evenings, this role will also support the day to day running of the building by assisting with fire evacuation and room set ups.

MAIN TASKS

• To act as evacuation sweeper during the week.

• To provide Box Office and Sales support for audiences on incoming shows.

• To act as customer service point of contact whilst on shift, including responding to relevant emails and responding to any client or customer requests.

• To support the set up of shows and events on Spektrix as delegated by the Sales & Audiences Manager.

• To act as support for the Duty Manager where required for any room set ups and resets.

• To provide administrative support to the Engagement and Development teams, creating and updating participant data on Spektrix and evaluation platforms.

• To provide general support to the Engagement team, supporting participants as required, including arranging taxis, booking rooms on Artifax.

GENERAL

• Undertake any other duties that may reasonably be required in connection with the position.

• Keep up to date with developments within the arts and youth culture.

• Represent Contact at external events as required.

• Establish and maintain good working relationships with all Contact’s partner organisations.

• Get involved with creative work being presented by Contact by attending workshops, read-throughs, rehearsals and performances on a regular basis.

• Follow Contact’s Health & Safety policy, undertaking duties as required and ensure reasonable care is taken to maintain a healthy and safe place for public and staff.

• Actively commit to Contact’s Equal Opportunities policy and Contact’s Safeguarding of Young People policy.

• Actively commit to Contact’s anti- racism working practices.

• Advise and report regularly on activity as required by the wider Senior Management Team, Board and sub-boards, supplying any data required to meet funder reporting requirements.

• Provide mentoring and support to young people and on occasions deliver training/workshops in areas relevant to your job role.

• In line with Contact’s governance model, pro-actively engage young people in decision-making through consultations, young people’s panels and other mechanisms relevant to your job role.

• Manage all personal data in line with the General Data Protection Regulations, using the Spektrix database as directed.

PERSON SPECIFICATION

ESSENTIAL

• Good communication skills

• High attention to detail

• Ability to work unsupervised within a wider team

• Problem solving skills