Operations & Administration Assistant

MAIN LOCATION: Contact but may be required to work at other venues as required

RESPONSIBLE TO: Sales & Audiences Manager

RESPONSIBLE FOR: n/a

WORKS WITH: All departments

HOURS: Part Time. 25 hours per week. As we work 100:80:100 this equates to 20 hours per week.

This role will work 17:00-22:00 Tuesday-Friday as standard, but changes to that shift pattern are to be expected based on building activity, including some weekend work.

STATUS: Permanent

CLOSING DATE FOR APPLICATIONS: 2nd February 2026

OVERVIEW OF THE ROLE

This role provides support to the wider Operations and Creative teams, providing customer service and Box Office support and being the face of Contact to the general public as well as supporting the set-up of rooms, shows and events.

Working in the evenings, this role will also support the day to day running of the building by assisting with fire evacuation and room set ups.

MAIN TASKS

• To act as evacuation sweeper during the week.

• To provide Box Office and Sales support for audiences on incoming shows.

• To act as customer service point of contact whilst on shift, including responding to relevant emails, phone calls and in-person customer requests.

• To support the Sales & Audiences Manager with administrative tasks, including market research, Spektrix support and customer outreach.

• To act as support for the Duty Manager where required for room set ups and resets, customer and hospitality support or any other general tasks.

• To provide administrative support to the Engagement and Development teams, creating and updating participant data on Spektrix and evaluation platforms.

• To provide general support to the Engagement team, supporting participants as required, including arranging taxis, booking rooms on Artifax.

GENERAL

• Undertake any other duties that may reasonably be required in connection with the position.

• Keep up to date with developments within the arts and youth culture.

• Represent Contact at external events as required.

• Establish and maintain good working relationships with all Contact’s partner organisations.

• Get involved with creative work being presented by Contact by attending workshops, read-throughs, rehearsals and performances on a regular basis.

• Follow Contact’s Health & Safety policy, undertaking duties as required and ensure reasonable care is taken to maintain a healthy and safe place for public and staff.

• Actively commit to Contact’s Equal Opportunities policy and Contact’s Safeguarding of Young People policy.

• Actively commit to Contact’s anti- racism working practices.

• Advise and report regularly on activity as required by the wider Senior Management Team, Board and sub-boards, supplying any data required to meet funder reporting requirements.

• Provide mentoring and support to young people and on occasions deliver training/workshops in areas relevant to your job role.

• In line with Contact’s governance model, pro-actively engage young people in decision-making through consultations, young people’s panels and other mechanisms relevant to your job role.

• Manage all personal data in line with the General Data Protection Regulations, using the Spektrix database as directed.

PERSON SPECIFICATION

ESSENTIAL

• Good communication skills

• High attention to detail

• Ability to work unsupervised within a wider team

• Problem solving skills

DESIRED

• Experience working with Spektrix or other CRM systems

• Basic knowledge of GDPR guidelines

• Good level of fluency with Microsoft Office Suite