Operations Manager

Empowering Women, Strengthening Communities!

Are you a dynamic and driven leader passionate about making a real impact?Join us at WFRC and play a pivotal role in empowering women and families in need.

The Role

As Operations Manager, you will play a key role in ensuring the smooth running of our charity's general operations, including facilities management, communication systems, and business processes. The role requires a highly organized, proactive, and detail-oriented individual to manage HR processes, oversee volunteer and staff recruitment, and ensure efficient office operations.

Key Responsibilities:

• Leadership & Operations - Manage charity operations, lead staff and volunteers, and uphold service excellence
• HR & People Management - Oversee recruitment, training, performance management, and volunteer engagement
• Project & Service Development - Support funding applications, manage budgets, and drive continuous improvements
• Marketing & Communications - Promote WFRC's work through PR, social media, and stakeholder engagement
• Compliance & Governance - Maintain health & safety, data security, and IT systems to support operational efficiency

Essential Skills & Experience:

• Solid experience in HR administration, recruitment, and employee engagement
• Strong office administration skills, with experience in overseeing office operations
• Excellent written and verbal communication skills
• Ability to manage multiple priorities, work independently, and meet deadlines
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)
• Strong interpersonal skills and ability to engage with diverse groups of people
• Knowledge of HR policies, employment law, and best practices.
• Ability to maintain confidentiality and ensure compliance with GDPR

Desirable Skills & Experience:

• Previous experience in the charity sector or working with volunteers
• Experience with financial administration, including petty cash management
• Familiarity with HR software and database management
• Experience in social media content creation and digital communication

About You:

• A proactive, problem-solving approach with strong attention to detail
• A willingness to occasionally work evenings and weekends as needed
• A commitment to the mission and values of WFRC

Why Join Us?

• Lead meaningful projects that empower women and families
• Work with a passionate, driven team
• Play a key role in shaping the future of WFRC

About Us

The Women & Families Resource Centre (WFRC) is a Wolverhampton-based charity committed to supporting, advocating for, and empowering women and children. Through vital services-including a baby bank, domestic violence support, counselling, and crisis interventions-we help women regain independence and rebuild their lives.

Apply Today by submitting your CV to the link provided and be part of something life-changing!