Operations Manager

Overview 

• Maintain and continually improve the organisation’s central supplier list.
• Oversee renewal cycles managed by account owners and ensuretimelydecision making.making.
• Manage alloffice basedsupplier relationships and coordinate contractrenewals.basedsupplier relationships and coordinate contract renewals.
• Managesome SEO Londondigital service suppliers (e.g., videoconferencing tools, analytics platforms, IT services, productivity licences, andpassword managementsolutions) including renewals andmonitoring.conferencingtools, analytics platforms, IT services, productivity licences, andpasswordmanagementsolutions) including renewals and monitoring.
• Oversee organisational insurance policies, including renewals and compliance checks.
• Manage mobile phone contracts.

• Manage office building operations including maintenance, health and safety processes, fire safety equipment, alarm systems, door access,signageand the creation of staff‘how-to’ guidance- liaising with landlord and managing agent where necessary
• Oversee office services including telephony systems, printingservicesand general operational infrastructure.
• Manage office supplies ordering andstock levelcoordination.levelcoordination.
• Lead on management of physical assets including phones,laptopsand related equipment.

• Maintain the organisation’s intranet and liaise with internal page owners to ensure content accuracy.
• Monitor and manage incoming enquiries via the main information inbox, ensuringappropriate triageand referrals.
• Lead the SharePoint cleanup project for 2026 and act as the operational owner for ongoingdigital workspaceorganisation.upproject for 2026 and act as the operational owner for ongoingdigitalworkspaceorganisation.

• Coordinate phishing and digital security training reviews for the annual training cycle.
• Manage DBS checks andthree yearrenewals, including coordinating processes for staff,schools relatedactivity, and Board of Trustees safeguardingcompliance.yearrenewals, including coordinating processes for staff,schoolsrelatedactivity, and Board of Trustees safeguarding compliance.
• Track completion of organisational compliance training and follow up with teams as.
• Lead the review and ongoing improvement of business continuity andcrisis managementprocedures.managementprocedures.

• Contribute operational updates and insights to weeklyfull teammeetingmaterials.teammeeting materials.
• Provide scheduling, coordination and administrative support for BoardandCommittee meetings.
• Support the organisation ofstaff ledgroups including oversight of budgets, monitoring activities,attendanceand feedbackcollection.ledgroups including oversight of budgets, monitoring activities,attendanceand feedback collection.

• Support organisation ofthe annual staff away day, including planning,logistics, andpost eventevaluation.eventevaluation.
• Deliver HR/office induction fornew staffto ensure smooth onboarding into systems,processesand culture.

Skills, experience and knowledge 

• Experience managing supplier relationships and contract renewal cycles.
• Knowledge of office operations and facilities management, including maintenance and health & safety.
• Experience managing physical assets (e.g., laptops, phones).
• Demonstrated ability tomaintainintranetand otherdigital workspace systems.
• Awareness oforganisationalcompliance processes.
• Experience delivering operational or systems-based inductions.
• Experience managing safeguarding-related checks and renewals
• Exposure tobusiness continuity orcrisis-managementprocesses.

• Experience coordinating training cycles.
• Experience supporting staff-led groups and feedback processes.
• Experience supporting governance or committee meetings.
• Experienceorganisingstaff events oraway-days.
• Ability to undertake small maintenance tasks and/or source contractors

Behaviours 

• Highlyorganised, detail-orientedand proactive.
• Discreet and trustworthy with confidential information.
• Excellent written and verbal communication.
• Practical andsolutions-focused.
• Collaborative and approachable.

What we offer? 

• Annual Leave: 28 days + Bank Holidays– pro-rata.
• Enhanced Family Friendly Policy.
• Flexible working and a lovelyoffice space by Borough Station.
• Benefits:
  • Employee AssistanceProgramme
  • And more…

Equal Opportunities Statement