Ops Coordinator (Part-Time): Mission-Driven AI Startup

15 hours per week · Bristol (On-Site) · £30–35k FTE (pro-rata)

Help us make sure families get the support they need, the moment they need it, not years later.

At Spicy Minds, we’re building Sylva, an AI-powered platform that helps families navigate Autism, ADHD, and neurodiversity challenges when the NHS and education systems can’t keep up.

We’re a small, mission-driven team working to bring calm, clarity and hope to parents who are overwhelmed. To keep everything running smoothly as we grow, we’re looking for a highly organised Operations Coordinator to become the steady heartbeat of the organisation.

If you love bringing order to busy teams, keeping systems tidy, and supporting people with warmth and practicality, you’ll thrive here.

Why this role matters

Every day, our product helps families who feel lost, judged or alone.
This role is what makes that possible.

You’ll keep our core rhythms moving, people processes, finance workflows, customer support, compliance and internal operations. When you do your job well, the whole organisation feels calmer, clearer and more human.

You won’t be “just admin”, you’ll be the person who makes sure nothing important slips through the cracks.

Essential

• Experience in operations, HR, finance administration or a similar coordination role
• Excellent organisation and attention to detail
• Confident using systems and learning new tools (Google Workspace, Slack, QuickBooks, BrightPay, HubSpot, CharlieHR)
• Strong communication skills and a warm, professional manner
• Willingness to undergo a DBS check

Desirable

• AAT Level 2+, CIPD Level 3+ or equivalent practical experience
• Understanding of safeguarding, GDPR and right-to-work processes

• Work that genuinely changes lives
• Salary: £32-35,000 FTE (pro-rata)
• Location: Bristol (office-based)
• 25 days holiday plus bank holidays (pro-rata)