Part time Administrator

Job Title: Temporary Administrator
Location: Bradford 1
Contract Type: Temporary – 3 Months
Working Days: 2 days per week (Preferred: Tuesday & Wednesday; Monday & Wednesday considered)
Pay: £12.40

Key Responsibilities

• Process incoming referrals, ensuring accurate data entry into the system.
• Send correspondence to referrers and service users regarding referral outcomes.
• Follow up with referrers to obtain missing information and occasionally take telephone referrals.
• Build and maintain positive, empathetic relationships with families, therapists, and external professionals.
• Liaise with the clinical lead to assess and determine referral suitability.
• Provide information about the service and signpost to alternative support services when appropriate.
• Escalate safeguarding or mental health concerns to the appropriate manager and follow internal protocols.
• Maintain and update Excel trackers and case management systems.
• Take minutes during meetings as required.
• Manage and respond to emails in the service inbox.

Essential Skills & Experience

• Excellent IT skills, including proficiency in Microsoft Office and case management systems.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Confident, capable, and resilient under pressure.
• Experience in a social care, education, or healthcare setting.
• Good understanding of safeguarding principles and procedures.
• Excellent communication and interpersonal skills.