Part-Time Call Handler

Our client is looking for a Part-Time Call Handler. The role is 20 hours a week working 2.00pm to 6.00pm Monday to Friday

• Call Advisor Role – Enhanced DBS is required.
• Location: Norwich, St Andrews Business Park
• £12.51 per hour
• Hours: Monday to Friday 2pm to 6pm
• 12 weeks initially but likely to be extended
• Applicants will need to undertake an Enhanced DBS Check

Its for a new service which we are trialling taking calls from patients and entering details onto a GP’s website

About the Role and Responsibilities:

• Answer operational calls that come into the contact centre.

• Provide accurate assistance over the telephone using appropriate software/triaging tools and logging accordingly.

• Book services via other organisations.

• Interaction with public and professionals.

• Some patients might be difficult to handle with sensitive subject matters.

Call Handler Qualities:

• Happy to undertake an Enhanced DBS check

• Reliable

• A great telephone manner

• Good use of computers

• Strong listening skills

• An empathetic nature

For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge