Part Time Customer Service Advisor

Part time Customer Service Advisor

£13,000

Part-time role, Monday to Thursday, 11:45 am - 4:45 pm

Work collaboratively within a team to maintain an efficient, supportive, and informative customer service group. Ensure customers receive accurate sales-related information, orders are processed correctly, and deliveries arrive on time as requested. Address and resolve customer queries and complaints while fostering positive relationships to encourage ongoing business.

Responsibilities

• Accurately process customer orders received via the website, email, and telephone into Nav/Iris in line with departmental SLA guidelines.
• Proactively manage personal workload, meeting targets while sharing office and administrative responsibilities within the team.
• Deliver exceptional customer service by creating a friendly and professional environment, building rapport, and maintaining strong product and application knowledge.
• Notify customers of out-of-stock items and suggest alternatives.
• Coordinate with other departments as needed to efficiently process orders and fulfil customer requests.
• Maintain a high standard of customer service at all times.
• Register and record complaints accurately.
• Work with customers to resolve complaints by listening carefully, understanding their concerns, and seeking appropriate solutions.
• Take ownership of assigned complaints, keeping customers updated throughout the resolution process.
• Investigate delivery issues with third-party couriers.
• Answer incoming calls promptly (within three rings), redirect calls, and take messages when necessary.
• Assist customers with product information and inquiries via phone or email, ensuring both personal and shared team email inboxes are monitored and responded to regularly.
• Verify customer account credit status before dispatching sales orders.
• Process credit/debit card payments for non-account customers.
• Monitor and respond to incoming emails chronologically, ensuring all sales orders and customer queries are addressed within company response time SLAs.

The company reserves the right to modify duties and responsibilities as required to meet business needs.

Skills & Experience

• Strong proficiency in MS Office applications (Outlook, Word, Excel) and ability to learn new in-house systems (Nav & Iris).
• Professional and friendly telephone manner.
• Effective written and verbal communication skills for engaging with customers and internal teams.
• Strong teamwork skills, with the ability to work independently when needed.
• Ability to plan and prioritise daily tasks to meet deadlines.
• Problem-solving skills with an aptitude for reviewing and resolving issues efficiently.
• Patience and composure when handling challenging customer interactions.
• Multitasking ability within a fast-paced environment.
• Organised approach to managing a high workload while maintaining high standards under tight deadlines.
• Professionalism and empathy when managing complaints or difficult calls.
• Quick learner with the ability to retain information about products, services, and systems.
• Experience in administration.
• Confident and professional telephone communication.

Desirable

• Experience in sales order processing.
• Background in customer service within an office environment.
• Familiarity with the Food Ingredients/Food Service Distribution sector.
• Previous call centre experience.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.