Part Time Customer Service Representative 12 Month FTC

Paying £12.21 per hour for 15 hours each week + Benefits - Based in central Rochdale, our client is looking for a proactive and customer-focused Customer Service Representative to join their growing team on a part time basis for 12 months.

Working every Thursday and Friday 4.00pm-8.00pm and Saturday 9.00am-5.00pm/12 noon-8.00pm, this role offers a mixture of both home and office working.

THE JOB

Key Responsibilities:

• Manage customer interactions via phone, email, web chat, and online platforms (Amazon, eBay, TikTok), addressing enquiries, complaints, and offering product support
• Process orders, payments, returns, replacements, and warranty claims accurately and efficiently
• Track deliveries, manage courier claims, and conduct parcel searches to resolve delivery issues
• Ensure timely resolution of all customer issues within SLAs, including proactive follow-ups
• Support European platforms using translation tools (training provided)

THE PERSON

Key Skills & Experience required:

• Proven customer service or contact centre experience with effective communication skills (written and verbal)
• Proficient in using online platforms, CRM systems, and familiar with e-commerce sites like Amazon, eBay, and TikTok
• Highly organised with strong attention to detail, able to manage time effectively and perform well under pressure
• Flexible and reliable, with willingness to work evenings and weekends
• Open to learning new tools, including translation software (training provided)

THE BENEFITS       

• 22 days holiday plus the bank holidays (pro-rata)
• WeCare programme
• Eye test voucher – Free eye test with Specsavers
• 50% Employee discount
• Dress down Fridays
• Company sick pay
• Easy access from Rochdale bus station, tram stops and train station

If you are a great communicator who enjoys problem-solving and thrives in a fast-paced environment, this role could be the perfect fit.

*Please note that we are only able to consider applications from those who are eligible to work in the UK without requiring sponsorship.