Part Time Neighbourhood Officer - Wed, Thurs, Friday

As Neighbourhood Services Officer, you'll play a core role in delivering exceptional housing management services fostering positive relationships with our customers. This role offers an opportunity to contribute to the overall well-being of our residents while ensuring that our housing services are efficient, responsive, and tailored to meet evolving needs.

This role will encompass proactive management of social housing tenancies and neighbourhoods. Your role involves actively engaging with customers, delivering housing management and tenancy services, including support, addressing tenancy breaches, neighbourhood disputes and management. Promoting a culture of customer care, you'll deliver responsive, high quality solutions that will give you and our customers a sense of belonging and pride.

Leadership

• Establishing, developing, and maintaining positive and effective and constructive working relationships with colleagues across all teams, with a laser focus on getting it right first time for customer; working together as one
• Supporting a positive complaints culture, listening to customer feedback, ensuring ideas for service improvement are shared and learning from complaints is embedded
• Developing own capability through continual personal and professional development that will assist in improving own performance in the role, ensuring all core and mandatory training is completed and kept up to date
• Undertaking professional qualifications where required
• Undertaking other duties, within the level of responsibility, to meet the changing needs of the organisation
• Keeping up to date with changes in housing legislation, best practice, policies, and procedures, proactively sharing with colleagues

Core service and performance

• Contribute to emergency response efforts, providing vital support to residents during critical situations
• Collaborate with internal and external colleagues and partner agencies to address low-level anti-social behaviour, reports of hate crime & domestic abuse, as well as issues affecting community cohesion, escalating complex cases as necessary
• Support the effective management and re-letting of void properties by carrying out pre-termination visits; sign-ups and new tenant visits promptly, ensuring that new tenants understand their rights and responsibilities and are signposted early to support where needed
• Ensure quality assurance for communal areas within your patch, focusing on health and safety. Promptly escalate concerns and service failures and work with colleagues in other teams to resolve issues
• Offer general housing advice such as moving options, transfers, succession, management of neighbourhood issues and supporting new tenants to settle into their homes
• Carry out tenancy checks, referring possible breaches or potential fraud for further investigation. This could include starting legal action such as serving Notice to Quit or Notice of Seeking Possession
• Undertake routine and ad hoc visits to tenants and their representatives to address concerns, coordinate necessary services, and implement action plans
• To carry out regular visits to vulnerable residents, act on and identify cases of vulnerability devising a plan of action and co-ordinating with other agencies to ensure that needs are addressed