Part Time Sales Administrator

• Contract Type: Permanent
• Location: Croydon
• Working Hours: Part-time, Monday to Friday (29 hours per week)
• Salary: £28,000– £30,000 (dependent on experience)

We are seeking a dedicated Sales Administrator to join a great client of ours who we have worked and met with on numerous occasions. This role is ideal for someone with a mechanical engineering background and experience in customer service. The successful candidate will be responsible for managing customer interactions, preparing quotations, processing orders, and supporting the sales and service teams.

• Communicate daily with internal and external customers, including Sales Managers, Service Engineers, and end customers via phone and email.
• Analyse incoming requests, identify anomalies, and provide timely responses with relevant information.
• Address customer inquiries, ensuring clarity and understanding of specific requirements and product features.
• Prepare and check initial quotations in line with discount policies and Sales Manager guidance.
• Submit quotations to customers and facilitate Sales Manager follow-ups.
• Process customer purchase orders in the local ERP system.
• Communicate order changes to dispatch/warehouse teams.
• Prepare shipping documents, labels, and other customer-requested materials.
• Handle Sales Returns & Credits as appropriate.
• Provide updates on existing orders and support customers with their requests.
• Collaborate with team members to ensure project-relevant information is shared.
• Streamline and improve operating practices for the benefit of all stakeholders.
• Review team-created quotations for accuracy before release.

• Proficiency in Microsoft Office – Word & Excel.
• Experience working within an ERP system.
• Ability to identify component parts from drawings.
• Background in a Mechanical engineering environment is beneficial.
• Knowledge of export regulations post-Brexit.
• Strong teamwork and communication skills.

• Competitive salary with annual bonus (pro rata on year of joining).
• 20 days holiday (pro rata).
• Pension scheme
• Life Assurance.
• Salary/Bonus Sacrifice options.
• Private Health Care.
• Dental Health Care.
• Cycle to work scheme.

To apply for the Sales Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role