Part Time Senior Customer Service Advisor

A fabulous opportunity has arisen to join my client in Bromborough as a Part Time Senior Customer Service Advisor working 24 hours a week.

Working closely with the Team Manager you will:

• Provide supervisory support to the team including daily plans and breaks schedules.
• Support in improving the customer experience through coaching and mentoring.
• Buddy up with new starters following Induction training to ensure a smooth transition into taking calls and integrating into the Response Centre.
• Successful integration of new client contracts / changes i.e., systems testing, process, training and staff briefing.
• Represent the organisation in the effective handling and resolution of escalated calls from customers.

This role is working 24 hours a week (on average) working on a 3 week rolling rota:

Week 1 - Monday 4.00pm- midnight, Wednesday 12pm-4.30pm, Saturday & Sunday 8am-4.00pm
Week 2 - Tuesday, Saturday & Sunday 4pm- midnight
Week 3 - Wednesday, Thursday & Friday 4pm- midnight

This role offers a pay rate of £12.73 per hour and you will be paid weekly initially for the first 8-12 weeks.

To be suitable for this role you will have previous call centre or customer service experience at a senior level and enjoy coaching and mentoring team members.

Please email your CV today - if you do not hear from us within 5 working days, please assume you have not been successful.

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