Peloton Expert (Part-Time) - John Lewis Trafford

ABOUT THE ROLE

As a Peloton Expert, you aren't just selling equipment; you are a consultant for a lifestyle transformation. You are the heartbeat of our retail showrooms—engaging, goal-oriented, and deeply passionate about the intersection of fitness and technology.

Our Experts are high-energy business drivers who thrive in a face-to-face sales environment. You are a master of "The Consult," possessing the ability to identify a member's unique wellness goals and connect them with the hardware and content that will change their life. By building authentic, long-lasting relationships, you serve as a brand ambassador who turns curious prospects into dedicated members of the Peloton community.

YOUR DAILY IMPACT AT PELOTON

• You engage with the varied traffic we see in our retail stores. From lightly curious introductions to the repeat visitors who haven’t yet committed - you will know how to start a conversation with anyone who so much as looks at us


• Achieve and exceed individual sales targets by executing high-touch, face-to-face consultations and product demonstrations


• Drive individual sales results by treating every showroom visitor as a VIP


• Maximise sales through personalised service, deep product storytelling, and maintaining a premium showroom environment that reflects our brand’s fitness-forward aesthetic


• Proactively manage your "book of business" using Salesforce to track lead preferences, follow up on trials, and convert prospects into sales


• Execute strategic phone and email outreach to both new leads and existing members to communicate product launches, community events, and post-purchase follow-ups


• Act as a subject matter expert on Peloton’s evolving software, boutique apparel, and diverse fitness content.


• Work seamlessly with your team of fellow sales specialists to ensure every visitor receives a world-class experience, while maintaining impeccable visual and physical store standards

YOU BRING TO PELOTON

• Significant experience in a face-to-face retail or hospitality environment. Experience in fitness, wellness, technology or premium lifestyle brands is a major plus


• An entrepreneurial spirit with a track record of meeting and exceeding KPIs and sales goals


• An enthusiastic, engaging, and polished demeanor—you know how to "own the room" and inspire others


• A genuine passion for health, wellness, and the Peloton mission. You understand the dedication it takes to maintain a balanced lifestyle and can speak authentically to it


• You are genuinely energized by meeting new people and thrive on the "buzz" of a busy showroom. You have a natural ability to build instant rapport and turn a brief encounter into a lasting connection


• The commitment to work a flexible schedule that includes mandatory weekend hours, nights, and holidays—the times when our members need us most


• Proficiency with Apple products and MS Office. Experience with Salesforce or similar CRM platforms is highly preferred

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