QS Electrician - Partner Success Manager (Part-Time to Full-Time)

MJP Electrical / TradeStarz – Bristol & Surrounding Regions

Status: Part-time (2–3 days/week) initially, moving to full-time as partner network grows

Reports to: Director (Mark Parry)

Location: Hybrid – Remote + Occasional Site/Office Meetings

Industry: Electrical / Home Services / Field Operations

Salary: Dependent on experience + progression opportunities

About MJP / TradeStarz

MJP Electrical is a high-growth electrical services company building the UK’s first partner-based network model designed to help electricians earn more, work smarter and grow faster.

As we scale toward TradeStarz, our national multi-trade platform, we are focused on delivering world-class partner experience, structured onboarding, clear systems, and data-driven performance.

We are now hiring a Partner Success Manager — a vital role responsible for recruitment, onboarding, performance support and long-term partner retention.

Role Overview

The Partner Success Manager ensures every MJP Partner succeeds — technically, operationally, financially and personally.

This role is ideal for a seasoned industry professional (e.g., senior electrician, supervisor, NICEIC QS, technical surveyor, or foreman) who wants to step off the tools, use their experience in a meaningful way, and grow into a leadership position as our partner network expands.

You’ll combine industry knowledge, human coaching, and digital competency to help partners:

• Hit their earning targets

• Deliver work safely & to MJP standards

• Master the MJP job categories & VIP consultation

• Improve customer communication

• Follow our systems & tech stack

• Stay motivated, confident and loyal

Key Responsibilities

1. Partner Recruitment & Selection

• Manage partner recruitment pipeline

• Conduct interviews and assess technical competency

• Review applications, video submissions and screening tasks

• Identify high-quality, safe and professional partners

• Work with Marketing on recruitment campaigns

2. Onboarding New Partners

• Deliver structured onboarding (30/60/90)

• Teach all MJP job categories and VIP Consultation process

• Train partners on expectations, standards and workflows

• Ensure successful adoption of ServiceM8, Wink dashboards, GHL and Burdi

• Support partners through their first 10–30 jobs

3. Technical Support & Quality Assurance

• Review job notes, photos and reports

• Support partners with technical questions

• Check EICR coding and logic for accuracy

• Ensure work meets MJP and regulatory standards

• Identify training needs and provide corrective guidance

4. Performance Coaching & Retention

• Run weekly or bi-weekly check-ins

• Track partner KPIs (points, earnings, conversion, margins)

• Identify early red flags and intervene proactively

• Maintain strong working relationships and trust

• Help partners progress to Growth → Elite → Franchise pathway

5. Data & Reporting

• Use Wink dashboards to track partner performance

• Monitor job category accuracy, VIP booking %, materials margins

• Work with Finance on CIS reporting and payroll data

• Produce weekly summary reports for leadership

• Maintain partner records and development plans

6. Operational Support

• Liaise with Sales and customer support for training

• Liaise with Tech teams for system improvements

• Ensure partners follow ServiceM8 workflows

• Support implementation of new processes & automations

• Represent the partner voice inside the business

Essential Requirements

Industry Experience

• Minimum 5+ years in the electrical industry (domestic preferred)

• Strong understanding of consumer units, rewires, EICRs, EV, testing

• Experience supervising electricians or mentoring apprentices

• Comfortable supporting partners on technical queries

• Strong quality & compliance mindset

Tech & Data Competency

Must be confident using digital tools:

• ServiceM8 (or similar job management software)

• Data dashboards (Wink or equivalent BI tools)

• GoHighLevel CRM

• Burdi/Xero basics

• Microsoft Teams & SharePoint

• Able to learn new systems quickly

• Strong ability to interpret data and spot trends

People & Coaching Skills

• Excellent communicator

• Calm, supportive and patient

• Strong relationship builder

• Able to challenge and hold people accountable

• High emotional intelligence

• Enjoys helping others grow

Desired Attributes

• NICEIC QS, Approved Electrician or similar background

• Experience in customer-facing roles (surveying/quoting)

• Leadership or mentoring experience

• Strong organisational skills

• Comfortable working independently

• Honest, reliable and high-integrity

• Values structure, clarity and high standards

• Excited by the idea of helping shape the first TradeStarz partner network

Why Join Us?

• Be part of a fast-growing, innovative business

• Help shape the UK’s future partner-based trade model

• Meaningful work helping electricians earn more & live better

• Clear progression into full-time, leadership and future franchise support roles

• Work directly with the founder to influence the entire partner journey

• Collaborative team culture with strong support and modern tools

• Flexible working (part-time initially)

• Real impact, real relationships, real outcomes