Receptionist/Administration Co-ordinator

Job Description

We currently have an exciting opportunity for a friendly, organised, professional and efficient Receptionist/Administration Co-ordinator to join our team in our Norwich office. The successful candidate will be the first point of contact for our company, providing exceptional customer service and administrative support to ensure the smooth operation of our office.

Team culture is a key part of our Firm and we stand by our moto "different because you are" which acknowledges the people we employ, and our clients, generally have a unique contribution to make and we encourage them to be shared with us. This does mean personal integrity is very important to us and ensures your values complement our services and the standards we as a firm wish to exceed.

This is a fantastic opportunity to become part of, and instrumental within a core part of our business.

Job Responsibilities

Duties will include, but are not limited to;

• Reception Duties (on a daily basis covering lunch periods and additional cover will be required during holidays/sickness periods):
  • Greet and welcome visitors in a professional and friendly manner.
  • Answer, screen, and forward incoming phone calls.
  • Maintain a tidy and presentable reception area.
  • Manage and distribute incoming and outgoing mail.
• Administrative Support:
  • Schedule and coordinate meetings, appointments, and travel arrangements.
  • Maintain office supplies, kitchens and meeting room refreshments as needed.
  • Assist with data entry, filing, and maintaining office records.
  • Collating/administering the firm’s approved contractor scheme process - including obtaining information/documents accordingly from contractors.
  • Answer, screen, and forward incoming overflow phone calls as part of the admin team overflow.
• Customer Service:
  • Dealing efficiently and effectively with client enquiries while fostering client relationships.
  • Provide information and assistance to clients and visitors.
  • Work must be undertaken to the highest possible standards and conduct themselves in accordance with the firm’s procedures.
• Other Duties:
  • Support other departments with various administrative tasks as required.

Person Specification

• Proven experience as a receptionist, administrative assistant, or similar role.
• Proficient in Microsoft Office Suite (Word, Excel and Outlook).
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Ability to work independently and as part of a team.
• Enthusiastic and flexible approach.
• Actively promote the firm and its services wherever possible
• Ability to work well under pressure and meet competing deadlines.
• Manage information with the utmost discretion.
• Demonstrate a "can do" approach to problem solving
• Demonstrate the ability to deal with tasks in a timely and efficient manner