Relief Dual Service Operative (Security & Cleaning)

Job Role: Relief Dual
Service Operative (Security & Cleaning)

Working Hours: Zero hours

Pay: Â£13.21 per hour

Location: Longton Exchange Shopping Centre

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,
for a Dual Service Operative (Security & Cleaning) to join our
established team in Stoke -on -Trent and the surrounding area.. 

The successful candidate must have a valid SIA Licence as a
minimum. You will be part of a forward thinking team that delivers a high level
of customer service, assisting with the site cleaning and security and overall running of the centre. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover shifts, as and when required. As a Relief Dual Service Operative, you will be required to support the site cleaning and security teams by being flexible and reliable to cover shifts as required, this includes working a variety of shifts.

Duties include:

• Protecting the client’s property, people and/or assets by
  providing security services in direct accordance with the sites published
  Assignment Instructions (AI’s) and site -specific procedures
  
• Preventing losses and damage by reporting irregularities;
  informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate and
  appropriate manner to the Control Room/ Shift Manager/Operations
  Manager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information,
  occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation by
  complying with legal requirements
  
• React accordingly to any cleaning needs such as litter picking
  and reactive cleaning of spillages, mopping and upkeep of centre.
  
• Contributing to team effort by accomplishing related results
  as needed
  
• Acting as a first line support to customers and visitors to
  site, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordingly
  to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  

• Full
  5 -year employment checkable history
  
• Valid
  frontline SIA licence DS or SG
  
• Customer
  Service experience and confidence to handle conflict in a correct
  manner
  
• Flexible
  to meet the job requirements
  
• Excellent
  communication skills both written and verbal
  
• Smart
  appearance and be well -groomed
  
• Reliable
  and punctual
  
• High
  level of enthusiasm and passion
  
• Ability
  to work in a fast -moving environment