Remote Part Time Customer Service, Fashion

Online Customer Service Advisor

Part time - 14 - 15 hours per week from the below shifts:

Monday evening 9pm - 12am, Friday evening 9pm - 12am Saturday evening 3pm - 12am

Sunday either 8am - 3pm 3pm - 12pm

Our Story, Your Impact

We're a fast-growing womenswear brand with a strong focus on self-expression, inclusivity and individuality. From humble beginnings, we've evolved into a recognised international retailer with a loyal community of customers who value confidence, versatility and personal style.

Driven by creativity, collaboration and a people-first mindset, our team is passionate about delivering exceptional products and experiences. As we continue our exciting growth journey, we're looking for individuals who want to play a meaningful role in shaping the future of our customer experience.

Why We're Hiring

As our business continues to expand, we're looking for a Customer Service Advisor who is passionate about building meaningful relationships and creating exceptional customer experiences

The Opportunity

As an Online Customer Service Advisor, you'll be at the heart of our customer experience, delivering positive and engaging interactions across multiple digital touchpoints.

You'll become a trusted voice of the brand, helping customers feel heard, supported and confident at every stage of their journey. Through excellent communication, empathy and a genuine desire to help, you'll play an important role in fostering customer loyalty and maintaining the high standards our community expects.

Key Responsibilities

Customer Experience

Act as the first point of contact across digital channels, including email, live chat and social media.
Deliver personalised and thoughtful service that makes every customer feel valued.
Respond to customer reviews and feedback in a professional and brand-aligned manner.

Resolving Customer Needs

Manage customer enquiries relating to orders, payments, returns, deliveries, products and accounts.
Take ownership of issues through to resolution, ensuring the best possible outcomes.
Escalate more complex matters appropriately while maintaining clear communication with customers
Develop a strong understanding of products, services, policies and customer processes.
Stay informed about new collections, campaigns, promotions and company updates.
Provide knowledgeable, accurate and helpful advice to customers.

Building Customer Loyalty

Identify opportunities to create memorable customer experiences.
Follow up where necessary to ensure customers feel supported throughout their journey.
Share customer feedback and insights with the wider team to support continuous improvement.

What We're Looking For

Customer-First Mindset

You genuinely enjoy helping people and understand the importance of delivering outstanding customer experiences.

Ownership & Accountability

You take responsibility for resolving issues and ensure customers receive the support they need from beginning to end.

Problem Solving

You're solutions-focused, able to think independently and comfortable making decisions within established guidelines.

Communication Skills

You possess excellent written communication skills and can adapt your style and tone to different audiences and situations

You thrive in fast-paced environments, can manage multiple priorities and remain organised under pressure

You take pride in accuracy, particularly when managing customer information, orders, payments and returns

You're collaborative, curious and eager to contribute ideas that improve the customer experience.

Previous customer service experience, particularly within ecommerce or retail, would be beneficial, but we're equally interested in individuals with the right attitude, enthusiasm and potential.

What Success Looks Like in Your First 6 Months

Within your first six months, you'll have developed strong product knowledge and the confidence to manage customer interactions independently across multiple channels.

You'll be a trusted member of the team, known for delivering excellent service, taking ownership of customer issues and contributing valuable feedback that helps improve the overall customer experience.

Diversity, Equity & Inclusion

We believe diverse teams create stronger businesses. We are committed to fostering an inclusive workplace where everyone feels respected, valued and empowered to be themselves.

We welcome applications from individuals of all backgrounds, experiences and identities and are committed to creating an environment where everyone can thrive.

Benefits

30 days holiday including bank holidays, increasing with length of service
Birthday off
Private health insurance after qualifying period
Healthcare cash plan
Pension scheme
Discretionary bonus opportunities
Staff discount
Company laptop and phone provided

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Only candidates based in UK and eligible to work in UK are allowed