Reservation Agent

👋 About Us:
At Kabannas, we believe travel should be about connection — whether that’s shared stories over drinks, unforgettable live events, or simply feeling at home in a new city.

We’re a growing hybrid hospitality brand with big ambitions across the UK and Europe. Our mission is to bring the soul of a hostel into the comfort of a hotel, creating places where people meet, memories are made, and community thrives.

As we grow, we want our team to grow with us. We’re looking for people who enjoy working with others, care about what they do, and want more than just a job. There’s real space here to contribute, develop, and help shape what Kabannas becomes next.

Quite simply, our team is everything. By bringing together the right people, giving them the tools, training, and trust they need, and creating an environment where they feel supported and valued, we build better experiences — for our guests and for each other.

🌟 What You’ll Be Doing:

• Respond to guest enquiries via chat, email, and phone with warmth and professionalism

• Monitor and maintain accurate responses in our centralised inbox and other booking tools

• Review reservations for errors, discrepancies, and overbooking risks

• Assist with daily inventory management and optimise room and group bookings

• Liaise with on-site teams to resolve booking queries and share accurate information

• Support improvements in systems, processes, and overall guest experience

🏨 Why Kabannas:

• Be part of a fast-growing hospitality brand rethinking how people experience travel and community

• Real opportunities to grow your career within a supportive, guest-focused team

• Genuine voice in how the business evolves — ideas are welcomed and listened to

• Flexible part-time, fully remote role

• Free stays across all Kabannas locations

• Generous discounts on food, beverage, and friends & family rates

• Access to our team discount portal, including groceries, entertainment, electronics, and more

• Employee Assistance Programme offering 24/7 confidential support

✅ You must have the right to work in the UK for this role.

✅ Experience in reservations, hospitality, customer service, or contact centre roles is preferred.

✅ Confident communicator across multiple channels (chat, email, phone)

✅ Available to work midweek and weekend

✅ Tech-savvy and quick to learn new systems (PMS, chat tools, booking platforms)