Reservation Customer Care Seasonal Check-in Assistant

Your Role

Working as part of our seasonal Customer Care and Reservations team you'll be helping Rabbie’s to continue to develop and produce experiences that last a lifetime. The role is dynamic and you will need to use your own initiative, positive attitude and quick thinking in a fast paced and changeable environment. 

The primary shift for this role is 07:00-10:00 based at our Edinburgh departure point, the Edinburgh Bus Station.

Your Responsibilities

• Assist with customer enquires (face-to-face) covering a range of questions relating to our products


• Check-in tour passengers at our Edinburgh departure point.


• Investigate bookings and solve problems to support the operation and achieve customer experience objectives


• Convert sales using skills and knowledge that you will develop


• Process scheduled tour bookings via our in-house booking systems (training will be provided)


• Play your part in assisting the Customer Care and Reservations Team to achieve set targets


• Process tour payments


• Maintain an awareness and adhere to Health & Safety policies

Your Skills and Experience

Essential

• Excellent customer service skills


• Ability to adapt to wide range of duties and react to a variety of customer enquiries


• Strong interpersonal and communication skills (phone manner, email and face-to-face communications)


• Outstanding attention to detail


• Enjoy working collaboratively in a team as well as being confident to think on your feet and solve problems independently


• A real passion for travel/tourism and a good geographic knowledge of the UK, Ireland and mainland Europe


• Highly adaptable and able to respond well under pressure


• Passionate about preserving our environment and communities and work in a sustainable way that ensures that we leave our country preserved for future generations to enjoy

Desirable Skills

• Previous experience within a Tour Operator or a related industry and/or experience within a customer service role


• Language skills


• Advanced Microsoft Office Suite

Contract length: 6 Months with an expected start March/April

Job details:

• Hourly (3 hours) from 07:00-10:00


• 5 days a week 


• Friday to Tuesday OR Thursday to Monday


• Location: Edinburgh Bus station

Application Closing Date Monday 2nd February 2026